Order Management Officer with English

Are you an organized and detail-oriented individual with a passion for providing exceptional customer service? Do you have a strong command of the English language and the ability to communicate effectively with customers and colleagues? If so, then we have an exciting opportunity for you at Wipro as an Order Management Officer. In this role, you will be responsible for managing customer orders and ensuring timely and accurate processing. We are looking for someone who is highly motivated, has excellent problem-solving skills, and is able to work well under pressure. If you have a keen eye for detail and a desire to excel in a fast-paced environment, then we encourage you to apply for this position.

1. Manage customer orders and ensure timely and accurate processing.
2. Communicate effectively with customers and colleagues to provide exceptional customer service.
3. Utilize strong command of the English language to accurately convey information and instructions to customers.
4. Maintain organization and attention to detail while managing multiple orders and tasks.
5. Troubleshoot and resolve any issues or concerns with orders in a timely and efficient manner.
6. Collaborate with other team members to ensure smooth and efficient order management processes.
7. Continuously monitor and update order status and communicate any changes to customers.
8. Maintain a high level of professionalism and customer service at all times.
9. Adhere to company policies and procedures to ensure compliance with order management standards.
10. Proactively identify areas for improvement and suggest solutions to enhance order management processes.
11. Provide regular updates to management on order processing and customer service metrics.
12. Adapt to changing priorities and work well under pressure to meet tight deadlines.
13. Stay updated on product knowledge and industry trends to effectively address customer inquiries.
14. Conduct regular quality checks to ensure accuracy and completeness of orders.
15. Take ownership of any customer complaints or escalations and work towards a resolution.
16. Keep accurate and organized records of all order-related information.
17. Assist in training new team members on order management processes and procedures.
18. Flexibility to work in different shifts and handle high volumes of orders during peak periods.
19. Maintain confidentiality and handle sensitive information with discretion.
20. Strive to consistently meet or exceed performance targets and KPIs set by the company.

According to JobzMall, the average salary range for a Order Management Officer with English in Timișoara, Romania is between 4,200-6,500 RON per month. However, this can vary depending on the company, level of experience, and specific job responsibilities. Some companies may offer higher salaries based on performance and qualifications.

Wipro Ltd. is a global information technology, consulting and outsourcing company. The company develops and integrates solutions that enable clients to leverage Information Technology (IT) in achieving their business objectives at competitive costs. It operates through the Information Technology Services and Information Technology Products segments.