Access Representative

Are you an experienced Access Representative looking for an opportunity to work for a leading healthcare system? Willis-Knighton Health System is currently seeking an Access Representative to join our team. As an Access Representative, you will be responsible for providing exceptional customer service, managing incoming phone calls, and ensuring medical records are maintained accurately. The ideal candidate should possess strong communication skills, be detail-oriented, and have a passion for helping others. To be successful in this role, you should have a minimum of two years of related experience. If you are a motivated individual looking to make a difference in the lives of our patients, we want to hear from you!

Responsibilities of an Access Representative:

1. Provide outstanding customer service to patients, families, and other stakeholders.
2. Manage incoming phone calls and ensure they are directed to the appropriate departments.
3. Maintain medical records accurately and in accordance with HIPAA regulations.
4. Answer patient inquiries regarding general healthcare knowledge.
5. Maintain a high level of professionalism when interacting with patients, families, and other stakeholders.
6. Assist patients with navigating their healthcare options.
7. Ensure all paperwork is completed accurately and in a timely manner.
8. Schedule appointments and follow up with patients to confirm their availability.
9. Monitor patient feedback and take appropriate action to resolve any issues.
10. Utilize various software programs to document patient information and generate reports.

According to JobzMall, the average salary range for a Access Representative in Shreveport, LA, USA is between $29,000 and $44,000. The salary range for this position can vary depending on experience, education level, and other factors.

Willis-Knighton Health System, is a not-for-profit community healthcare corporation with four general acute care hospitals and affiliate relationships with several rural hospitals. It is the largest nongovernmental employer in the region, employing more than 6,500 people.