Wikimedia Foundation

IT Systems Specialist

Wikimedia Foundation

1 Montgomery St, San Francisco, CA 94104, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Providing technical assistance to Wikimedia Foundation staff domestically and worldwide by monitoring and triaging incoming support requests. Assist with forthcoming service and support projects, including assessing, updating and implementing systems. Support of Windows, Ubuntu Linux, and macOS operating systems. Ticket support duties (rotational schedule for Team) Collaborate with vendors and outside contractors as needed. Support and enhance the OnBoard/OffBoard systems and process. Support equipment deployment using JAMF as well as standard builds for Linux and Windows machines. Assist with asset and software procurement and inventory management . Manage and support hardware donation program.

Where is this job?
This job is located at 1 Montgomery St, San Francisco, CA 94104, USA
Job Qualifications
  • Experience with enterprise customer facing technical and/or systems support role

  • “Power-User” understanding macOS and Ubuntu Linux, Windows operating systems.

  • Familiarity with end-user security best practices

  • Familiarity with Wikitext (wiki markup) language.

Required Skills
  • Vendor Management

  • Time Management

  • Gsuite

  • DHCP

  • Zendesk

  • LDAP

  • JAMF

  • Troubleshooting skills

  • TCPIP

  • Oomnitza

  • VLANs

Soft Skills
  • Adaptable

  • Multitasking

  • Process Improvement

  • Self-Driven

  • Communication Skills

Compensation

According to JobzMall, the average salary range for a IT Systems Specialist in 1 Montgomery St, San Francisco, CA 94104, USA is $42,000 - $94,000. The salary range can vary depending on the individual's experience, certifications, and qualifications.

Additional Information
Wikimedia Foundation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 3rd, 2020
Apply BeforeJune 21st, 2025
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About Wikimedia Foundation

The Wikimedia Foundation, Inc. is an American non-profit and charitable organization headquartered in San Francisco, California. It is mostly known for participating in the Wikimedia movement. It owns the internet domain names of many movement projects and hosts sites like Wikipedia.

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