Service Desk Team Leader

Welcome to Whole Foods Market, where we are passionate about providing our customers with the highest quality natural and organic products. We are currently seeking a highly motivated and customer-centric individual to join our team as a Service Desk Team Leader. As the leader of our service desk team, you will play a vital role in ensuring our customers have an exceptional shopping experience. If you are a natural problem-solver, possess strong leadership skills, and have a passion for delivering excellent customer service, we want to hear from you. Join us and be a part of a company that values and supports its employees in their personal and professional growth.

1. Manage and lead a team of service desk associates to ensure excellent customer service is provided at all times.
2. Train and onboard new service desk team members, providing them with the necessary tools and resources to succeed in their roles.
3. Act as a role model for exceptional customer service, setting the standard for the team to follow.
4. Handle any customer escalations or complaints in a timely and professional manner.
5. Maintain a positive and welcoming atmosphere for customers and team members alike.
6. Oversee the daily operations of the service desk, including opening and closing procedures.
7. Ensure accurate and efficient processing of transactions, returns, and exchanges.
8. Monitor inventory levels and place orders for necessary supplies.
9. Create and implement procedures to improve efficiency and productivity at the service desk.
10. Maintain knowledge of current promotions, events, and product information to effectively assist customers.
11. Collaborate with other store departments to address customer concerns and provide a seamless shopping experience.
12. Conduct performance evaluations and provide ongoing coaching and feedback to team members.
13. Uphold company policies and procedures and ensure compliance with all safety regulations.
14. Handle scheduling and staffing needs for the service desk, ensuring adequate coverage at all times.
15. Continuously seek opportunities for personal and professional growth and development within the company.

According to JobzMall, the average salary range for a Service Desk Team Leader in Austin, TX, USA is $50,000 to $80,000 per year. This can vary depending on factors such as experience, education, and the specific company or industry. Some companies may also offer bonuses and other benefits as part of the compensation package.

Whole Foods Market Inc. is an American multinational supermarket chain headquartered in Austin, Texas, which exclusively sells products free from hydrogenated fats and artificial colors, flavors, and preservatives.