Whole Foods Market

E-Commerce Supervisor (In-Store Shopper)

Whole Foods Market
Austin, TX, USA
Full-TimeDepends on ExperienceMid-LevelHigh school or equivalent
Job Description

Are you passionate about providing exceptional customer service and have a knack for all things e-commerce? Look no further! Whole Foods Market is seeking a dedicated and experienced E-Commerce Supervisor (In-Store Shopper) to join our team. In this role, you will oversee the in-store shopping experience for our valued customers and ensure the smooth operation of our e-commerce platform. If you have excellent communication skills, a strong attention to detail, and a love for all things digital, we want to hear from you! Join us in our mission to provide the highest quality natural and organic products to our community.

  1. Oversee and manage the in-store shopping experience for customers using our e-commerce platform.
  2. Ensure the smooth operation of our e-commerce platform, including troubleshooting any technical issues that may arise.
  3. Train and supervise a team of in-store shoppers, providing guidance and support to ensure excellent customer service.
  4. Develop and implement strategies to improve the overall e-commerce shopping experience for customers.
  5. Monitor and analyze customer feedback and use it to make necessary improvements to the e-commerce platform.
  6. Collaborate with other departments, such as marketing and IT, to ensure the e-commerce platform is aligned with company goals and initiatives.
  7. Monitor inventory levels and coordinate with the supply chain team to ensure all products are available for online purchase.
  8. Ensure all orders are fulfilled accurately and in a timely manner, maintaining a high level of customer satisfaction.
  9. Maintain a deep understanding of our product offerings and make recommendations for new products that would benefit our customers.
  10. Stay up-to-date with industry trends and best practices in e-commerce, implementing new strategies to improve the overall customer experience.
Where is this job?
This job is located at Austin, TX, USA
Job Qualifications

  • Strong Understanding Of E-Commerce Operations: A Qualified E-Commerce Supervisor At Whole Foods Market Should Have A Comprehensive Understanding Of How Online Shopping And Fulfillment Processes Work, Including Experience With Inventory Management, Order Processing, And Customer Service.

  • Experience In Retail Or Grocery Industry: Familiarity With The Retail Or Grocery Industry Is Essential For An E-Commerce Supervisor At Whole Foods Market. This Includes Knowledge Of Retail Operations, Merchandising, And Inventory Management.

  • Excellent Leadership Skills: As An In-Store Shopper Supervisor, One Must Be Able To Lead And Motivate A Team To Achieve Department Goals And Provide Exceptional Customer Service. This Requires Strong Interpersonal Skills, The Ability To Delegate Tasks Effectively, And The Ability To Provide Constructive Feedback.

  • Proficiency In Technology And Data Analysis: E-Commerce Is A Data-Driven Industry, And An E-Commerce Supervisor Should Be Comfortable Working With Technology And Analyzing Data To Make Informed Decisions. Experience With E-Commerce Platforms, Inventory Management Systems, And Data Analysis Tools Is Highly Preferred.

  • Strong Customer Service Orientation: Whole Foods Market Prides Itself On Providing Exceptional Customer Service, And An E-Commerce Supervisor Should Embody This Value. This Includes Being Able To Handle Customer Inquiries And Concerns With Professionalism, Empathy, And Efficiency.

Required Skills

  • Communication Skills

  • Inventory Management

  • Time Management

  • Product knowledge

  • Problem Solving

  • customer service

  • Quality Control

  • Merchandising

  • Team Leadership

  • Order Fulfillment

  • Data

  • Online Shopping

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a E-Commerce Supervisor (In-Store Shopper) in Austin, TX, USA is between $40,000 and $60,000 per year. This may vary depending on the specific job duties, experience level, and company. Some employers may also offer bonuses or commission based on performance.

Additional Information
Whole Foods Market is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 6th, 2023
Apply BeforeAugust 19th, 2025
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About Whole Foods Market

Whole Foods Market Inc. is an American multinational supermarket chain headquartered in Austin, Texas, which exclusively sells products free from hydrogenated fats and artificial colors, flavors, and preservatives.

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