Customer Service & E-Commerce Supervisor

Are you an experienced customer service professional with a passion for e-commerce and sustainability? Do you thrive in a fast-paced, collaborative environment and have a knack for problem-solving? Whole Foods Market is seeking a driven and dynamic individual to join our team as a Customer Service & E-Commerce Supervisor. In this role, you will lead a team of dedicated customer service representatives and oversee our expanding e-commerce operations. We are looking for someone who is customer-focused, tech-savvy, and has a strong understanding of the values and mission of Whole Foods Market. If you are ready to take on a leadership role and make a positive impact on our community, then we want to hear from you!

1. Lead and manage a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences.
2. Oversee and optimize e-commerce operations to ensure efficiency and accuracy in order processing and fulfillment.
3. Train and coach team members on best practices for customer service and e-commerce processes and systems.
4. Monitor and analyze customer service and e-commerce metrics to identify areas for improvement and implement strategies for success.
5. Collaborate with cross-functional teams, including marketing, sales, and operations, to ensure a seamless customer experience.
6. Maintain a thorough understanding of Whole Foods Market's products, values, and sustainability initiatives to effectively communicate with customers.
7. Handle escalated customer inquiries and complaints with professionalism and empathy.
8. Stay up-to-date on industry trends and advancements in e-commerce technology to continuously improve operations.
9. Develop and implement procedures to ensure compliance with company policies and procedures.
10. Foster a positive and inclusive work environment that promotes teamwork, collaboration, and open communication.
11. Conduct performance evaluations and provide regular feedback and coaching to team members.
12. Assist with the hiring and training of new customer service and e-commerce team members.
13. Act as a brand ambassador for Whole Foods Market, representing our values and mission to customers and the community.
14. Take initiative to identify and implement process improvements to enhance the customer experience and increase efficiency.
15. Lead by example and uphold high standards of professionalism, customer service, and ethical behavior.

According to JobzMall, the average salary range for a Customer Service & E-Commerce Supervisor in Houston, TX, USA is between $47,000 to $64,000 per year. This may vary depending on the company, industry, and level of experience of the individual. Some companies may offer additional benefits such as bonuses, commission, and health insurance.

Whole Foods Market Inc. is an American multinational supermarket chain headquartered in Austin, Texas, which exclusively sells products free from hydrogenated fats and artificial colors, flavors, and preservatives.