Customer Service & E-Commerce Supervisor

Are you a natural leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment? Whole Foods Market is seeking a highly motivated and experienced Customer Service & E-Commerce Supervisor to join our team. This role is responsible for overseeing the customer service and e-commerce operations at our store, ensuring a positive and seamless shopping experience for our customers. We are looking for someone who is organized, detail-oriented, and has a strong understanding of e-commerce platforms. If you are enthusiastic about delivering top-notch customer service and have a keen interest in e-commerce, we want to hear from you!

1. Oversee the customer service and e-commerce operations at the store to ensure a positive and seamless shopping experience for our customers.
2. Lead and motivate a team of customer service and e-commerce associates to deliver exceptional service and achieve sales targets.
3. Train and develop team members on customer service best practices and e-commerce platform processes to ensure they have the knowledge and skills to provide efficient and effective support to customers.
4. Monitor and analyze customer service and e-commerce metrics to identify areas for improvement and implement strategies to enhance the overall customer experience.
5. Develop and maintain relationships with e-commerce vendors to ensure smooth operations and timely resolution of any issues or concerns.
6. Collaborate with other store departments to ensure a cohesive and integrated approach to customer service and e-commerce operations.
7. Manage inventory and stock levels for e-commerce orders, ensuring accuracy and timely fulfillment.
8. Stay up-to-date with industry trends and advancements in e-commerce to continuously improve processes and enhance the customer experience.
9. Handle escalated customer inquiries and complaints, providing timely and satisfactory resolutions to maintain customer satisfaction.
10. Ensure compliance with company policies and procedures, including health and safety regulations, in all customer service and e-commerce operations.
11. Maintain a clean and organized work environment, adhering to visual merchandising standards for the customer service and e-commerce areas of the store.
12. Create and maintain a positive and inclusive work environment, fostering teamwork, and promoting a customer-centric culture.
13. Collaborate with the store leadership team to develop and implement strategies to increase customer satisfaction and drive sales.
14. Represent the store and the company in a professional and positive manner at all times.
15. Continuously seek opportunities to improve processes and enhance the customer experience, providing feedback and recommendations to the store leadership team.

According to JobzMall, the average salary range for a Customer Service & E-Commerce Supervisor in Yonkers, NY, USA is between $50,000 and $65,000 per year. This may vary depending on the specific company, industry, and level of experience.

Whole Foods Market Inc. is an American multinational supermarket chain headquartered in Austin, Texas, which exclusively sells products free from hydrogenated fats and artificial colors, flavors, and preservatives.