Western Union

Manager, Solution Engineering

Western Union
Austin, TX, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Western Union - a global leader in cross-border, cross-currency money movement! We are seeking a highly skilled and motivated Manager, Solution Engineering to join our team in driving innovative solutions for our customers. In this role, you will lead a team of solution engineers in designing and implementing complex solutions that meet the unique needs of our clients. The ideal candidate will have a strong technical background, exceptional leadership skills, and a passion for delivering exceptional customer service. If you are ready to take on a dynamic and challenging role at one of the most respected companies in the world, we encourage you to apply today!

  1. Lead a team of solution engineers in designing and implementing complex solutions for clients.
  2. Collaborate with cross-functional teams to understand client needs and develop innovative solutions.
  3. Provide technical expertise and guidance to the team in developing solutions.
  4. Ensure timely delivery of high-quality solutions that meet client requirements.
  5. Foster a culture of continuous learning and development within the team.
  6. Build and maintain strong relationships with clients to understand their evolving needs.
  7. Keep up-to-date with industry trends and advancements to continuously improve solution offerings.
  8. Manage and prioritize projects, ensuring efficient utilization of resources.
  9. Conduct regular performance evaluations and provide feedback to team members.
  10. Develop and implement best practices for solution engineering processes.
  11. Ensure compliance with company policies and procedures.
  12. Act as a liaison between the team and other departments within the company.
  13. Provide regular updates and reports on project status to senior management.
  14. Represent the company in a professional and positive manner at industry events and conferences.
  15. Continuously seek opportunities to improve processes and enhance customer satisfaction.
Where is this job?
This job is located at Austin, TX, USA
Job Qualifications

  • Strong Technical Knowledge: A Manager, Solution Engineering At Western Union Must Have A Deep Understanding Of Technology And Its Application In The Financial Services Industry. They Should Possess Strong Technical Skills In Areas Such As Software Development, Database Management, And Cloud Computing.

  • Leadership Skills: As A Manager, This Person Must Have The Ability To Lead, Motivate, And Guide A Team Of Solution Engineers. They Should Have Experience In Managing And Developing A High-Performing Team, Setting Goals, And Driving Results.

  • Problem-Solving Abilities: The Manager, Solution Engineering Must Be Able To Identify And Resolve Complex Technical Problems Quickly And Efficiently. They Should Be Able To Think Critically And Find Creative Solutions To Address Challenges And Improve Processes.

  • Excellent Communication Skills: This Role Requires Strong Communication Skills To Effectively Convey Technical Information To Both Technical And Non-Technical Stakeholders. The Manager, Solution Engineering Must Be Able To Articulate Complex Ideas And Concepts In A Clear And Concise Manner.

  • Financial Industry Experience: Western Union Operates In The Financial Services Industry, So The Manager, Solution Engineering Should Have Previous Experience In This Sector. This Includes Knowledge Of Financial Systems, Regulations, And Compliance Requirements. Experience In The Payments Industry Is Preferred.

Required Skills

  • Communication Skills

  • Project Management

  • Interpersonal skills

  • Problem Solving

  • Budget management

  • Analytical Thinking

  • Team Leadership

  • Customer Focus

  • Strategic Thinking

  • Adaptability

  • Technical Expertise

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Manager, Solution Engineering in Austin, TX, USA is between $108,000 and $160,000 per year. This range can vary depending on factors such as experience, education, industry, and company size. Additionally, bonuses and other benefits may also impact the overall salary for this role.

Additional Information
Western Union is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 12th, 2025
Apply BeforeJuly 10th, 2025
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About Western Union

The Western Union Company is an American worldwide financial services and communications company. Its headquarters is in Denver, Colorado. Until it discontinued the service in 2006, Western Union was the leading American company in the business of transmitting telegrams.

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