Western Union

Banking Operations Manager

Western Union

Vienna, Austria
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Western Union! We are seeking a highly motivated and experienced Banking Operations Manager to join our growing team. As a global leader in financial services, we are dedicated to providing reliable and efficient money transfer solutions to our customers. In this role, you will oversee the daily operations of our banking department, ensuring smooth and accurate processing of transactions. We are looking for someone with strong leadership skills, excellent problem-solving abilities, and a deep understanding of banking regulations. If you have a passion for driving operational excellence and a desire to make a positive impact, we would love to hear from you.

  1. Oversee and manage the daily operations of the banking department, ensuring timely and accurate processing of transactions.
  2. Develop and implement efficient processes and procedures to improve the overall efficiency and effectiveness of the banking operations.
  3. Monitor and analyze data to identify areas for improvement and implement solutions to increase productivity and reduce costs.
  4. Ensure compliance with all banking regulations and internal policies.
  5. Lead, mentor, and train a team of banking operations staff to ensure they are equipped with the necessary skills and knowledge to perform their duties effectively.
  6. Collaborate with other departments, such as finance and customer service, to ensure seamless and efficient operations.
  7. Handle and resolve customer inquiries and complaints related to banking operations in a timely and professional manner.
  8. Stay updated on industry trends, regulations, and best practices to continuously improve processes and procedures.
  9. Prepare and present reports on banking operations performance to senior management.
  10. Identify and recommend new technologies or systems that can improve the efficiency and effectiveness of banking operations.
  11. Maintain accurate records and documentation of all banking operations activities.
  12. Uphold a high level of customer service and strive to exceed customer expectations.
  13. Foster a positive and collaborative work environment within the banking operations team.
  14. Take on ad hoc projects and tasks as assigned by senior management.
Where is this job?
This job is located at Vienna, Austria
Job Qualifications
  • Bachelor's Degree In Finance, Business Administration, Or A Related Field.

  • Minimum Of 5 Years Of Experience In Banking Operations, Preferably In A Managerial Role.

  • Strong Knowledge Of Banking Regulations And Compliance Requirements.

  • Excellent Leadership And Communication Skills.

  • Proven Track Record Of Managing And Improving Operational Processes And Procedures.

Required Skills
  • Budgeting

  • Process Improvement

  • Communication Skills

  • Project Management

  • Data Analysis

  • customer service

  • Financial Management

  • Compliance Knowledge

  • Team Leadership

  • Risk assessment

  • Fraud prevention

  • Problem-Solving

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Banking Operations Manager in Vienna, Austria is between €50,000 to €80,000 per year. This can vary depending on the specific company, years of experience, and additional skills and qualifications.

Additional Information
Western Union is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 3rd, 2025
Apply BeforeJune 9th, 2026
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About Western Union

The Western Union Company is an American worldwide financial services and communications company. Its headquarters is in Denver, Colorado. Until it discontinued the service in 2006, Western Union was the leading American company in the business of transmitting telegrams.

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