Switchboard Operator Part Time
As a Switchboard Operator at Wentworth-Douglass Hospital, you will play a vital role in providing exceptional customer service and communication support to our patients, visitors, and staff. We are seeking a highly motivated and personable individual to join our team on a part-time basis. If you have a friendly demeanor, excellent communication skills, and a passion for helping others, we would love to hear from you. This is an opportunity to be a part of a dynamic and fast-paced healthcare environment, where your contributions will make a meaningful impact on the lives of those we serve.
- Answer incoming calls and direct them to the appropriate department or individual within the hospital.
- Greet and assist visitors in a friendly and professional manner.
- Provide information and directions to patients, visitors, and staff.
- Maintain a clean and organized switchboard area.
- Monitor and respond to emergency calls and alarms, following established protocol.
- Keep accurate records of all incoming and outgoing calls.
- Assist with patient and visitor inquiries, including appointment scheduling and general hospital information.
- Collaborate with other departments to ensure efficient communication and coordination.
- Uphold patient confidentiality and privacy at all times.
- Troubleshoot any technical issues with the switchboard equipment.
- Remain knowledgeable about hospital services, policies, and procedures.
- Handle any complaints or concerns with patience and professionalism.
- Provide exceptional customer service to all individuals contacting the hospital.
- Assist with administrative tasks as needed.
- Attend training and meetings to stay updated on hospital protocols and procedures.
Excellent Communication Skills: As A Switchboard Operator, Clear And Effective Communication Is Essential. Candidates Should Possess Strong Verbal And Written Communication Skills To Effectively Communicate With Patients, Visitors, And Hospital Staff.
Familiarity With Hospital Operations: A Successful Switchboard Operator Should Be Familiar With The Operations Of A Hospital, Including Departments, Services, And Procedures. This Knowledge Will Enable Them To Accurately Direct Calls And Provide Necessary Information To Callers.
Multi-Tasking Abilities: The Ability To Handle Multiple Calls And Tasks Simultaneously Is Critical For A Switchboard Operator. Candidates Should Be Able To Prioritize And Handle High Call Volumes While Maintaining A Professional And Courteous Demeanor.
Strong Computer Skills: A Switchboard Operator Will Be Required To Use Various Computer Programs And Software To Transfer Calls, Access Patient Information, And Update Databases. Proficiency In Microsoft Office And Electronic Medical Records Systems Is Preferred.
Customer Service Oriented: As The First Point Of Contact For Many Callers, A Switchboard Operator Should Possess Excellent Customer Service Skills. Candidates Should Be Patient, Empathetic, And Have A Positive Attitude To Provide A Welcoming And Helpful Experience For Callers.
Communication
Time Management
Multitasking
Attention to detail
Problem Solving
customer service
Teamwork
Computer skills
Organization
Telephone Etiquette
Prioritization
Adapt
Communication
Conflict Resolution
Customer Service
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Switchboard Operator Part Time in Dover, NH, USA is $20,000 - $30,000 per year. However, this can vary depending on factors such as the specific employer, experience level, and additional skills and qualifications.
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Wentworth-Douglass Hospital is the Seacoast's leading not-for-profit medical center with comprehensive services including walk-in care & physician practices. Hospital includes 178-bed Magnet® Recognized hospital, several urgent care and walk-in care facilities, multiple testing centers, 36 Wentworth Health Partners primary care and specialty care provider practices, The Works Health and Fitness Center and the Wentworth-Douglass Foundation.
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