Switchboard Operator
Welcome to Wentworth-Douglass Hospital, where we are dedicated to providing exceptional healthcare services to our community. We are currently seeking a skilled and customer-oriented Switchboard Operator to join our team. As a Switchboard Operator, you will play a crucial role in the daily operations of our hospital by efficiently and effectively managing all incoming calls and directing them to the appropriate departments. The ideal candidate will have excellent communication skills, a positive attitude, and a strong ability to multitask in a fast-paced environment. If you are passionate about making a difference in people's lives and have the qualifications we are looking for, we encourage you to apply for this exciting opportunity.
- Answer and direct all incoming calls to the appropriate departments and personnel.
- Greet and provide a warm, welcoming atmosphere for all callers and visitors.
- Maintain a professional and courteous demeanor at all times while interacting with callers and visitors.
- Utilize hospital phone and paging systems to ensure prompt and accurate communication.
- Prioritize and handle multiple incoming calls simultaneously, while maintaining a high level of accuracy.
- Understand and adhere to all hospital policies and procedures related to phone and paging systems.
- Keep track of employee locations and availability for efficient call transfer.
- Monitor and respond to emergency and urgent calls according to hospital protocols.
- Keep accurate records of call logs, messages, and other relevant information.
- Continuously update and maintain the hospital's phone directory to ensure accurate and timely information.
- Troubleshoot any technical issues with the phone and paging systems and promptly report any malfunctions.
- Collaborate with other hospital departments and personnel to ensure smooth and efficient call flow.
- Maintain confidentiality and handle sensitive information in a professional and appropriate manner.
- Participate in training and development opportunities to enhance skills and knowledge.
- Maintain a positive and cooperative working relationship with colleagues and superiors.
High School Diploma Or Equivalent: A Minimum Education Requirement For A Switchboard Operator At Wentworth-Douglass Hospital Is A High School Diploma Or Equivalent. This Ensures That The Candidate Has A Basic Level Of Education And Communication Skills.
Excellent Communication Skills: Switchboard Operators At Wentworth-Douglass Hospital Are Responsible For Answering And Directing Incoming Calls, As Well As Providing Information To Callers. Therefore, Excellent Communication Skills, Both Verbal And Written, Are Essential For This Role.
Previous Experience In A Customer Service Or Administrative Role: Candidates With Previous Experience In A Customer Service Or Administrative Role Are Preferred For The Position Of Switchboard Operator. This Experience Demonstrates Their Ability To Handle High Call Volumes And Provide Exceptional Customer Service.
Knowledge Of Hospital Policies And Procedures: As A Switchboard Operator At Wentworth-Douglass Hospital, It Is Important To Have A Basic Understanding Of Hospital Policies And Procedures. This Includes Knowledge Of Emergency Protocols, Patient Privacy Laws, And Hipaa Regulations.
Ability To Multitask And Work Under Pressure: The Role Of A Switchboard Operator At A Hospital Can Be Fast-Paced And Demanding. Candidates Must Be Able To Multitask And Handle Multiple Phone Calls And Tasks Simultaneously. They Should Also Be Able To Remain Calm And Composed Under Pressure.
Communication Skills
Time Management
Attention to detail
Problem Solving
Organizational Skills
customer service
Medical Terminology
Computer proficiency
Multi-line phone system
Telephone Etiquette
Call Routing
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Switchboard Operator in Dover, NH, USA is $26,000 to $40,000 per year. This may vary depending on factors such as level of experience, location, and company size.
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Wentworth-Douglass Hospital is the Seacoast's leading not-for-profit medical center with comprehensive services including walk-in care & physician practices. Hospital includes 178-bed Magnet® Recognized hospital, several urgent care and walk-in care facilities, multiple testing centers, 36 Wentworth Health Partners primary care and specialty care provider practices, The Works Health and Fitness Center and the Wentworth-Douglass Foundation.
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