Switchboard Operator

As a Switchboard Operator at Wentworth-Douglass Hospital, you will play a crucial role in ensuring efficient communication throughout our facility. We are seeking a reliable and customer service-oriented individual to join our team and act as the first point of contact for all incoming calls. Your exceptional communication skills and ability to handle multiple tasks simultaneously will be vital in providing exceptional service to our patients, visitors, and staff. If you are looking for a dynamic and rewarding role in the healthcare industry, we encourage you to apply for this exciting opportunity.

1. Answer incoming calls and direct them to the appropriate department or individual within the hospital.
2. Greet and assist visitors and patients who come in person to the switchboard.
3. Maintain a professional and friendly demeanor while interacting with callers and visitors.
4. Utilize hospital communication systems to transfer calls and provide information to callers.
5. Monitor and respond to emergency calls and act quickly to connect them to the appropriate department.
6. Maintain accurate and up-to-date records of all incoming and outgoing calls.
7. Ensure that all calls are handled promptly and efficiently, and prioritize urgent or critical calls.
8. Assist in paging and coordinating with hospital staff for important announcements or emergencies.
9. Maintain confidentiality of all patient and hospital information.
10. Multitask and handle multiple lines and tasks simultaneously.
11. Remain knowledgeable about hospital services, departments, and personnel to provide accurate information to callers.
12. Resolve any issues or concerns raised by callers to ensure complete customer satisfaction.
13. Adhere to hospital policies and procedures, including safety and security protocols.
14. Attend training sessions and stay updated on changes in hospital procedures and systems.
15. Collaborate with other departments and staff to ensure effective communication throughout the hospital.

According to JobzMall, the average salary range for a Switchboard Operator in Dover, NH, USA is between $25,000-$34,000 per year. However, this can vary depending on factors such as the size and type of company, level of experience, and location. Some companies may also offer additional benefits such as health insurance and retirement plans.

Wentworth-Douglass Hospital is the Seacoast's leading not-for-profit medical center with comprehensive services including walk-in care & physician practices. Hospital includes 178-bed Magnet® Recognized hospital, several urgent care and walk-in care facilities, multiple testing centers, 36 Wentworth Health Partners primary care and specialty care provider practices, The Works Health and Fitness Center and the Wentworth-Douglass Foundation.