Scheduling Specialist, Ambulatory Contact Center

Welcome to Wentworth-Douglass Hospital, where we are committed to providing exceptional healthcare services to our community. We are currently seeking a highly organized and detail-oriented Scheduling Specialist to join our dynamic Ambulatory Contact Center team. As a scheduling specialist, you will play a crucial role in ensuring that our patients receive timely and efficient access to our healthcare services. This position requires strong communication skills, multitasking abilities, and a customer-focused mindset. If you are passionate about making a positive impact in the healthcare industry, we encourage you to apply for this exciting opportunity.

1. Schedule Appointments: The primary responsibility of the Scheduling Specialist will be to efficiently schedule appointments for patients at Wentworth-Douglass Hospital. This includes coordinating with various departments and providers to ensure availability and appropriate booking.
2. Manage Patient Inquiries: The Scheduling Specialist will be responsible for managing incoming calls from patients and assisting them with any questions or concerns they may have regarding their appointments. This will require strong communication skills and a customer-focused mindset.
3. Maintain Records: Accuracy is key in this role, so the Scheduling Specialist will be responsible for maintaining accurate and up-to-date records of all scheduled appointments. This includes updating patient information, documenting changes or cancellations, and ensuring that all records are organized and easily accessible.
4. Coordinate with Providers: The Scheduling Specialist will work closely with healthcare providers to coordinate schedules and ensure that patients are scheduled with the appropriate provider for their needs. This may involve communicating any changes or updates to schedules and ensuring that all providers are aware of their upcoming appointments.
5. Multitask and Prioritize: This role will require the ability to multitask and prioritize effectively, as the Scheduling Specialist will be responsible for managing a high volume of appointments and inquiries while still maintaining a high level of accuracy and efficiency.
6. Adhere to Policies and Procedures: The Scheduling Specialist will be expected to follow all hospital policies and procedures, including HIPAA regulations, to ensure patient privacy and confidentiality.
7. Collaborate with Team Members: The Scheduling Specialist will work closely with other members of the Ambulatory Contact Center team to ensure a smooth and efficient scheduling process. This may involve collaborating on scheduling strategies, sharing workload, and providing support to team members as needed.
8. Provide Excellent Customer Service: As the first point of contact for many patients, the Scheduling Specialist plays a crucial role in providing excellent customer service. This includes being friendly, professional, and helpful in all interactions with patients.
9. Identify and Resolve Issues: The Scheduling

According to JobzMall, the average salary range for a Scheduling Specialist, Ambulatory Contact Center in Somerville, MA, USA is $39,000 - $45,000 per year. However, this can vary depending on factors such as experience, education, and specific job responsibilities.

Wentworth-Douglass Hospital is the Seacoast's leading not-for-profit medical center with comprehensive services including walk-in care & physician practices. Hospital includes 178-bed Magnet® Recognized hospital, several urgent care and walk-in care facilities, multiple testing centers, 36 Wentworth Health Partners primary care and specialty care provider practices, The Works Health and Fitness Center and the Wentworth-Douglass Foundation.