
Phone Triage Nurse
Welcome to Wentworth-Douglass Hospital, where we are dedicated to providing exceptional healthcare services to our community. We are currently seeking a highly skilled and compassionate Phone Triage Nurse to join our team. As a Phone Triage Nurse, you will play a crucial role in providing timely and effective medical advice to patients over the phone. Your expertise and empathy will help ensure that our patients receive the best possible care and guidance. If you are a compassionate and experienced nurse with strong communication and critical thinking skills, we encourage you to apply for this rewarding opportunity.
- Conduct phone triage for patients seeking medical advice and evaluate their symptoms to determine appropriate care.
- Provide accurate and timely medical advice to patients based on established protocols and guidelines.
- Collaborate with healthcare team members to coordinate patient care and referrals.
- Maintain detailed and accurate records of patient interactions and recommendations.
- Utilize critical thinking skills to prioritize and handle urgent patient concerns.
- Demonstrate empathy and compassion towards patients and their families during difficult or stressful situations.
- Communicate effectively and professionally with patients, caregivers, and healthcare providers.
- Stay up-to-date on current medical practices and procedures to provide the most accurate medical advice.
- Ensure patient confidentiality and adhere to HIPAA regulations.
- Participate in ongoing training and education to maintain and improve skills.
- Provide exceptional customer service and promote a positive image of the hospital.
- Work collaboratively with other phone triage nurses to ensure consistent and high-quality care for patients.
- Adhere to all hospital policies, procedures, and protocols.
- Maintain a professional and compassionate attitude at all times.
- Assist with other duties and tasks as assigned by the supervisor.
Current Rn License In The State Of New Hampshire.
Bachelor's Degree In Nursing Or Equivalent Education And Experience.
Minimum Of 2 Years Of Clinical Experience In A Hospital Or Outpatient Setting.
Knowledge And Understanding Of Triage Protocols And Ability To Make Appropriate Clinical Decisions.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Assess And Communicate Patient Needs Over The Phone.
Communication
Time Management
Multitasking
Active listening
Empathy
Problem-Solving
Patient assessment
Decision-Making
Prioritization
Clinical Knowledge
Triage Protocols
Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Phone Triage Nurse in Dover, NH, USA is $66,000-$84,000 per year. This can vary depending on factors such as experience, education, and the specific employer. Some employers may also offer additional benefits such as healthcare and retirement plans.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Wentworth-Douglass Hospital is the Seacoast's leading not-for-profit medical center with comprehensive services including walk-in care & physician practices. Hospital includes 178-bed Magnet® Recognized hospital, several urgent care and walk-in care facilities, multiple testing centers, 36 Wentworth Health Partners primary care and specialty care provider practices, The Works Health and Fitness Center and the Wentworth-Douglass Foundation.

Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started