Patient Services Representative

Are you passionate about providing exceptional care and service to patients? Do you thrive in a fast-paced, dynamic environment? If so, we have an exciting opportunity for you! Wentworth-Douglass Hospital is seeking a highly motivated and customer-focused individual to join our team as a Patient Services Representative. As the face of our hospital, you will play a crucial role in ensuring the best possible experience for our patients. If you have excellent communication skills, attention to detail, and a strong commitment to patient satisfaction, we want to hear from you. Join us in our mission to provide the highest quality healthcare to our community.

1. Greet and welcome patients in a friendly and professional manner.
2. Provide exceptional customer service by addressing patient needs and concerns.
3. Schedule appointments for patients and answer any related questions.
4. Verify patient insurance information and collect necessary payments.
5. Maintain accurate patient records and update information as needed.
6. Communicate effectively with other departments to ensure smooth patient flow.
7. Answer phone calls and respond to inquiries from patients, families, and healthcare professionals.
8. Follow all HIPAA guidelines and maintain patient confidentiality at all times.
9. Assist with coordinating patient referrals and transfers.
10. Collaborate with healthcare team to ensure timely and efficient patient care.
11. Keep waiting areas and reception desk clean and organized.
12. Attend ongoing training and education to stay updated on hospital policies and procedures.
13. Participate in quality improvement initiatives to enhance patient satisfaction.
14. Handle and resolve patient complaints or issues in a timely and professional manner.
15. Uphold the hospital's mission and values in all interactions with patients, families, and colleagues.

According to JobzMall, the average salary range for a Patient Services Representative in Dover, NH, USA is between $35,000 and $42,000 per year. However, this can vary depending on factors such as experience, education, and specific job responsibilities.

Wentworth-Douglass Hospital is the Seacoast's leading not-for-profit medical center with comprehensive services including walk-in care & physician practices. Hospital includes 178-bed Magnet® Recognized hospital, several urgent care and walk-in care facilities, multiple testing centers, 36 Wentworth Health Partners primary care and specialty care provider practices, The Works Health and Fitness Center and the Wentworth-Douglass Foundation.