Patient Services Representative

At Wentworth-Douglass Hospital, we are dedicated to providing exceptional healthcare services to our patients and their families. As a Patient Services Representative, you will play an integral role in delivering our mission of compassionate care. We are seeking a highly organized and detail-oriented individual who is passionate about helping others and thrives in a fast-paced environment. If you have excellent communication skills, a strong customer service mindset, and a commitment to making a positive impact in the lives of others, we want to hear from you. Join our team and be a part of a dynamic and supportive healthcare community at Wentworth-Douglass Hospital.

1. Greet and welcome patients and their families in a friendly and professional manner.
2. Provide exceptional customer service by answering questions, addressing concerns, and resolving issues effectively.
3. Schedule appointments and maintain accurate patient information in the electronic medical records system.
4. Verify insurance coverage and obtain necessary authorizations for services.
5. Collect and process patient payments, including co-pays and deductibles.
6. Ensure all necessary patient forms and documents are completed accurately and in a timely manner.
7. Collaborate with clinical staff to ensure a smooth and efficient patient flow.
8. Maintain strict confidentiality of all patient information and adhere to HIPAA guidelines.
9. Assist in managing patient inquiries and requests through various communication channels, including phone, email, and in-person.
10. Continuously update and maintain knowledge of hospital services, policies, and procedures.
11. Participate in departmental meetings and training sessions to stay updated on changes in procedures and protocols.
12. Follow infection control and safety policies to maintain a safe and clean environment for patients and staff.
13. Handle and resolve patient complaints and escalate issues to the appropriate supervisor when needed.
14. Collaborate with other departments to ensure timely and accurate completion of tasks.
15. Act as a liaison between patients, families, and healthcare providers to facilitate effective communication.
16. Contribute to the overall positive patient experience by demonstrating a compassionate and caring attitude.
17. Maintain a professional and positive demeanor at all times, even in stressful situations.
18. Adhere to hospital policies and procedures, including attendance and punctuality.
19. Assist with other administrative tasks and projects as assigned by the supervisor.
20. Uphold the mission, vision, and values of Wentworth-Douglass Hospital in all job duties and interactions.

According to JobzMall, the average salary range for a Patient Services Representative in Dover, NH, USA is $31,000 - $46,000 per year. This range may vary depending on factors such as the specific duties of the job, the size and location of the healthcare facility, and the level of experience and education of the candidate. It is important to note that salaries may also be influenced by local market trends and cost of living.

Wentworth-Douglass Hospital is the Seacoast's leading not-for-profit medical center with comprehensive services including walk-in care & physician practices. Hospital includes 178-bed Magnet® Recognized hospital, several urgent care and walk-in care facilities, multiple testing centers, 36 Wentworth Health Partners primary care and specialty care provider practices, The Works Health and Fitness Center and the Wentworth-Douglass Foundation.