Patient Services Coordinator III

Are you a compassionate and organized individual with a passion for helping others? Look no further! Wentworth-Douglass Hospital is seeking a highly motivated and experienced Patient Services Coordinator III to join our team. In this role, you will play a vital role in providing exceptional care and support to our patients and their families. As a Patient Services Coordinator III, you will be responsible for managing patient appointments, coordinating care with other healthcare providers, and ensuring a positive and welcoming experience for all patients. We are looking for a candidate who is detail-oriented, a strong communicator, and has a minimum of 3 years of experience in a similar healthcare setting. Join us in making a difference in the lives of our patients and become a part of our dedicated and dynamic team.

1. Manage patient appointments and ensure timely and accurate scheduling.
2. Coordinate care with other healthcare providers, including physicians, nurses, and specialists.
3. Provide exceptional customer service and support to patients and their families.
4. Maintain patient records and ensure confidentiality and accuracy.
5. Communicate effectively with patients, families, and healthcare team members.
6. Assist with insurance verification and pre-authorization processes.
7. Collaborate with other departments to ensure smooth patient flow and efficient operations.
8. Provide guidance and support to patients regarding healthcare options and resources.
9. Monitor and ensure compliance with hospital policies and procedures.
10. Resolve any patient concerns or complaints in a timely and professional manner.
11. Maintain a positive and welcoming environment for patients and visitors.
12. Stay updated on industry trends and best practices in patient services.
13. Train and mentor new patient services coordinators as needed.
14. Participate in departmental meetings and contribute to process improvement initiatives.
15. Adhere to all safety and infection control protocols.
16. Perform other duties as assigned by the supervisor or management.

According to JobzMall, the average salary range for a Patient Services Coordinator III in Boston, MA, USA is $47,000 to $62,000 per year. This may vary depending on factors such as experience, education, and specific job responsibilities.

Wentworth-Douglass Hospital is the Seacoast's leading not-for-profit medical center with comprehensive services including walk-in care & physician practices. Hospital includes 178-bed Magnet® Recognized hospital, several urgent care and walk-in care facilities, multiple testing centers, 36 Wentworth Health Partners primary care and specialty care provider practices, The Works Health and Fitness Center and the Wentworth-Douglass Foundation.