Patient Service Represented, Advanced

Welcome to Wentworth-Douglass Hospital, where we strive to provide exceptional care and service to our patients. We are currently seeking a highly motivated and compassionate individual to join our team as a Patient Service Representative, Advanced. In this role, you will be responsible for ensuring a positive and efficient experience for our patients, while also supporting our healthcare providers. The ideal candidate will possess excellent communication skills, strong attention to detail, and a genuine passion for helping others. If you are looking for a fulfilling career in the healthcare industry, we encourage you to apply for this dynamic position.

1. Greet and welcome patients in a friendly and professional manner, creating a positive first impression of the hospital.
2. Provide excellent customer service to patients, families, and visitors by answering questions, addressing concerns, and ensuring a comfortable and efficient experience.
3. Schedule appointments, procedures, and consultations for patients, working closely with healthcare providers and other staff members to coordinate care.
4. Collect and verify patient information, including personal and insurance information, to ensure accurate and timely processing of appointments and billing.
5. Maintain patient records and update electronic medical records with accurate and current information.
6. Answer phone calls and respond to emails in a timely and professional manner, directing inquiries to the appropriate department or individual as needed.
7. Process patient payments and insurance claims, ensuring accuracy and compliance with hospital policies and procedures.
8. Collaborate with healthcare providers to ensure timely and efficient patient flow, assisting with rooming patients and preparing exam rooms as needed.
9. Provide support to healthcare providers by assisting with administrative tasks, such as scheduling, filing, and organizing medical records.
10. Continuously strive to improve patient satisfaction by actively seeking feedback and implementing suggestions for improvement.
11. Adhere to all hospital policies and procedures, including privacy and confidentiality guidelines, to ensure the highest level of patient care and safety.
12. Participate in ongoing training and development opportunities to enhance knowledge and skills in patient service and healthcare technology.

According to JobzMall, the average salary range for a Patient Service Represented, Advanced in Dover, NH, USA is $38,000 to $50,000 per year. This may vary based on factors such as experience, education, and the specific organization or healthcare facility. It is important to note that this salary range is an estimate and may vary depending on individual circumstances.

Wentworth-Douglass Hospital is the Seacoast's leading not-for-profit medical center with comprehensive services including walk-in care & physician practices. Hospital includes 178-bed Magnet® Recognized hospital, several urgent care and walk-in care facilities, multiple testing centers, 36 Wentworth Health Partners primary care and specialty care provider practices, The Works Health and Fitness Center and the Wentworth-Douglass Foundation.