Patient and Family Relations Specialist

At Wentworth-Douglass Hospital, we believe that providing exceptional care to our patients extends beyond medical treatment. That's why we're seeking a compassionate and dedicated Patient and Family Relations Specialist to join our team. In this vital role, you will serve as a liaison between patients, their families, and our healthcare staff, ensuring that every individual receives the personalized support and attention they deserve. As a crucial member of our patient care team, you will have the opportunity to make a meaningful impact on the lives of those we serve. We are looking for someone with excellent communication and problem-solving skills, as well as a deep understanding of the importance of patient satisfaction. If you are passionate about patient advocacy and creating a positive experience for all, we encourage you to apply for this rewarding position.

1. Serve as a liaison between patients, their families, and healthcare staff to facilitate effective communication and resolve any concerns or issues.
2. Provide emotional support and guidance to patients and their families during their hospital stay.
3. Conduct regular rounds on patient units to proactively address any patient or family needs.
4. Collaborate with other departments, such as social work and patient experience, to ensure a coordinated approach to patient care.
5. Ensure that patient and family concerns are addressed in a timely and effective manner, following hospital policies and procedures.
6. Educate patients and families on hospital services, policies, and resources available to them.
7. Document and track patient and family concerns, complaints, and compliments, and provide reports as needed.
8. Advocate for patients and their families to ensure their needs and preferences are met.
9. Develop and implement strategies to improve patient satisfaction and overall experience.
10. Participate in hospital committees and initiatives related to patient and family experience.
11. Stay up-to-date on industry trends and best practices regarding patient and family relations.
12. Collaborate with hospital leadership to develop and maintain a culture of patient-centered care.
13. Provide training and support to healthcare staff on effective communication and patient advocacy.
14. Handle sensitive and confidential information with discretion and professionalism.
15. Maintain a positive and empathetic attitude towards patients, families, and staff at all times.

According to JobzMall, the average salary range for a Patient and Family Relations Specialist in Newton, MA, USA is $58,000-$70,000 per year. This can vary depending on factors such as experience, education, and specific job responsibilities.

Wentworth-Douglass Hospital is the Seacoast's leading not-for-profit medical center with comprehensive services including walk-in care & physician practices. Hospital includes 178-bed Magnet® Recognized hospital, several urgent care and walk-in care facilities, multiple testing centers, 36 Wentworth Health Partners primary care and specialty care provider practices, The Works Health and Fitness Center and the Wentworth-Douglass Foundation.