Medical Receptionist, Martha's Vineyard Hospital

Are you looking for a rewarding career in the healthcare industry? Look no further than Martha's Vineyard Hospital at Wentworth-Douglass Hospital! We are seeking a skilled and personable Medical Receptionist to join our team and serve as the first point of contact for our patients. This position requires a highly organized and detail-oriented individual with excellent communication and customer service skills. If you are passionate about providing exceptional care and support to patients, we encourage you to apply for this exciting opportunity.

1. Greet and welcome patients and visitors in a professional and friendly manner.
2. Answer and direct phone calls, take messages, and schedule appointments.
3. Obtain and verify patient information, including insurance and personal details.
4. Update and maintain patient records and electronic medical records.
5. Communicate with healthcare providers and staff to ensure efficient patient flow.
6. Handle patient inquiries and concerns with empathy and professionalism.
7. Collect and process payments and insurance information accurately.
8. Maintain a clean and organized reception area.
9. Adhere to all privacy and confidentiality guidelines.
10. Stay up-to-date with hospital policies, procedures, and services.
11. Participate in training and development opportunities to improve skills and knowledge.
12. Collaborate with other departments to ensure seamless patient care.
13. Handle high volume patient traffic and prioritize tasks accordingly.
14. Assist with administrative tasks, such as filing, data entry, and inventory management.
15. Follow protocols for handling emergencies and difficult situations.
16. Provide exceptional customer service and create a positive experience for patients.
17. Demonstrate a professional and compassionate attitude at all times.
18. Adhere to HIPAA regulations and maintain patient confidentiality.
19. Proactively identify and troubleshoot any issues that may arise.
20. Contribute to a positive and collaborative team environment.

According to JobzMall, the average salary range for a Medical Receptionist, Martha's Vineyard Hospital in Oak Bluffs, MA, USA is $33,000 - $37,000 per year. However, this can vary depending on factors such as experience, education, and job responsibilities.

Wentworth-Douglass Hospital is the Seacoast's leading not-for-profit medical center with comprehensive services including walk-in care & physician practices. Hospital includes 178-bed Magnet® Recognized hospital, several urgent care and walk-in care facilities, multiple testing centers, 36 Wentworth Health Partners primary care and specialty care provider practices, The Works Health and Fitness Center and the Wentworth-Douglass Foundation.