Call Center Operator II

Are you a compassionate and driven individual looking to make a positive impact on patients' lives? Look no further than Wentworth-Douglass Hospital, where we are seeking a skilled Call Center Operator II to join our dedicated team. In this role, you will play a vital role in connecting patients with the care they need, providing exceptional customer service and support. If you have experience in a call center setting and possess excellent communication and multitasking skills, we encourage you to apply. Join us in our mission to provide exceptional healthcare to our community.

1. Answer incoming calls and respond to patient inquiries with empathy and compassion.
2. Provide exceptional customer service by addressing patient needs and concerns in a timely and professional manner.
3. Schedule appointments and route calls to appropriate departments and healthcare professionals.
4. Maintain accurate and detailed records of all calls and interactions with patients.
5. Utilize computer systems and software to accurately enter and update patient information.
6. Follow established protocols and procedures for call handling and patient communication.
7. Act as a liaison between patients and healthcare providers to ensure timely and efficient care.
8. Handle confidential patient information with discretion and adhere to HIPAA regulations.
9. Multitask effectively to manage a high volume of calls and prioritize urgent requests.
10. Proactively identify and report any issues or concerns with patient care or customer service.
11. Collaborate with other call center operators and departments to maintain smooth operations and provide seamless patient experiences.
12. Continuously improve knowledge and skills through training and staying updated on hospital policies and procedures.
13. Maintain a positive and professional attitude in all interactions with patients, colleagues, and other stakeholders.
14. Adhere to all organization and departmental guidelines, including attendance and punctuality standards.
15. Support the hospital's mission to provide exceptional healthcare to the community by delivering compassionate and efficient service to patients.

According to JobzMall, the average salary range for a Call Center Operator II in Boston, MA, USA is $38,000-$50,000 per year. However, this can vary depending on the specific company, experience level, and additional skills or certifications the individual may possess.

Wentworth-Douglass Hospital is the Seacoast's leading not-for-profit medical center with comprehensive services including walk-in care & physician practices. Hospital includes 178-bed Magnet® Recognized hospital, several urgent care and walk-in care facilities, multiple testing centers, 36 Wentworth Health Partners primary care and specialty care provider practices, The Works Health and Fitness Center and the Wentworth-Douglass Foundation.