Senior Loan Servicing Representative

At Wells Fargo, we are looking for an experienced and highly motivated Senior Loan Servicing Representative to join our team. Our ideal candidate will have strong technical skills, a customer-focused mindset, and a keen attention to detail. They will be responsible for providing exceptional customer service to our loan customers through a variety of loan servicing activities.The successful candidate will have at least three years of experience in loan servicing and a customer service background. They must also have a solid understanding of loan origination, servicing, and collections. The ideal candidate will be able to think critically, manage multiple tasks simultaneously, communicate effectively, and provide excellent customer service. Additionally, they should have a working knowledge of loan origination software, Excel, and other Microsoft Office applications.We are looking for an individual who has a passion for helping customers and a commitment to delivering high-quality service. The successful candidate will be an enthusiastic team player who is willing to take initiative and provide superior service. If this sounds like you, we look forward to hearing from you!

Responsibilities:

-Provide exceptional customer service to loan customers

-Process loan applications, origination, servicing, and collections activities

-Analyze loan documents and customer information to ensure accuracy and compliance

-Manage multiple tasks and prioritize customer needs

-Communicate effectively with customers and team members

-Provide high-quality customer service and resolve customer inquiries quickly and efficiently

-Maintain a working knowledge of loan origination software, Excel, and other Microsoft Office applications

-Ensure compliance with all applicable laws and regulations

-Stay up to date on current industry trends and best practices

-Work collaboratively with other departments to ensure customer satisfaction

-Utilize problem-solving skills to identify and resolve customer issues

According to JobzMall, the average salary range for a Senior Loan Servicing Representative in Charlotte, NC, USA is approximately $50,400 to $63,500 annually. The salary range can vary depending on factors such as the size of the employer, the type of industry, the level of experience, and the location. Additionally, certain certifications and education may also factor into the salary range.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.