Senior Fraud & Claims Operations Representative

Wells Fargo is seeking an experienced, detail-oriented Senior Fraud & Claims Operations Representative to join our team. The ideal candidate must have a proven track record of success in fraud and claims operations, and have a passion for customer service. The successful candidate should be able to demonstrate a customer-focused approach, excellent problem-solving and analytical skills, and be able to work in a fast-paced environment. This Senior Fraud & Claims Operations Representative will work with our internal teams to provide timely and accurate resolution to customer inquiries.The ideal candidate should possess the following qualifications:• At least 3 years of experience in fraud and claims operations• Knowledge and understanding of the Wells Fargo fraud and claims processes• An understanding of customer service principles and practices• Strong organizational and time management skills• The ability to identify and resolve customer issues in a timely manner• Excellent verbal and written communication skills• Proficiency in Microsoft Office Suite and other related softwareIf you're looking for an opportunity to become part of a dynamic and successful team, we invite you to apply for this Senior Fraud & Claims Operations Representative position at Wells Fargo.

Responsibilities:

1. Assist customers with inquiries related to fraud and claims operations in a timely and accurate manner.
2. Identify and resolve customer issues with efficiency and professionalism.
3. Monitor and review customer accounts for potential fraud and claims issues.
4. Maintain knowledge of Wells Fargo fraud and claims processes and procedures.
5. Manage large volumes of customer data and provide reports as needed.
6. Maintain a customer-focused approach to ensure customer satisfaction.
7. Utilize Microsoft Office Suite and other related software to complete necessary tasks.
8. Provide timely updates to internal teams regarding customer inquiries.
9. Demonstrate strong organizational and time management skills.
10. Adhere to all Wells Fargo policies and procedures.

According to JobzMall, the average salary range for a Senior Fraud & Claims Operations Representative in Washington, DC, USA is $70,000-$75,000 per year.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.