Wells Fargo

Senior Fraud & Claims Operations Representative

Wells Fargo

Seattle, WA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

At Wells Fargo, we believe in creating an open and honest workplace for our employees. We are looking for a Senior Fraud & Claims Operations Representative who will be responsible for managing all aspects of fraud and claims operations. The ideal candidate will have excellent problem-solving and communication skills, as well as the ability to make decisions quickly and effectively. This individual must be able to work independently and as part of a team to ensure the highest quality of customer service and outcomes.The Senior Fraud & Claims Operations Representative will be responsible for ensuring the timely processing of claims and fraud cases, using analytical skills to identify and resolve any discrepancies. This individual must be able to assess customer eligibility, evaluate the accuracy of claim forms, and review and process payments. The successful candidate must also have a strong understanding of fraud and claims operations, along with the ability to stay current with changing regulatory standards.We are looking for a professional with:• A Bachelor's degree in a related field• At least 5 years of experience in fraud and claims operations• The ability to communicate effectively in both written and verbal forms• Analytical and problem-solving skills• The ability to work independently and as part of a team• A strong understanding of regulatory standardsIf you are an organized and detail-oriented individual looking to join a team dedicated to providing the best service to our customers, we invite you to apply for this position today.

Responsibilities:

  1. Manage all aspects of fraud and claims operations.
  2. Ensure the timely processing of claims and fraud cases.
  3. Use analytical skills to identify and resolve discrepancies.
  4. Assess customer eligibility.
  5. Evaluate the accuracy of claim forms.
  6. Review and process payments.
  7. Stay current with changing regulatory standards.
  8. Communicate effectively in both written and verbal forms.
  9. Work independently and as part of a team to ensure the highest quality of customer service and outcomes.
  10. Ensure compliance with all applicable laws and regulations.
Where is this job?
This job is located at Seattle, WA, USA
Job Qualifications
  • Excellent Communication And Interpersonal Skills

  • Ability To Work Well In A Team Environment

  • Ability To Maintain A High Level Of Accuracy And Attention To Detail

  • Working Knowledge Of Applicable Financial Regulations

  • Ability To Independently Analyze And Solve Complex Problems

  • Ability To Identify Areas Of Improvement And Implement Solutions

  • Experience In Fraud Investigations And/Or Claims Operations

  • Working Knowledge Of Wells Fargo Banking Systems And Processes

Required Skills
  • Documentation

  • Financial Analysis

  • Quality Assurance

  • Process Improvement

  • Data Analysis

  • Problem Solving

  • Negotiation

  • Auditing

  • customer service

  • Reporting

  • Compliance

  • Risk assessment

  • Fraud detection

  • Investigation

  • Regulatory Knowledge

Soft Skills
  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Senior Fraud & Claims Operations Representative in Seattle, WA, USA is between $58,000 - $90,000 per year. This range can vary depending on the experience of the individual and the company they are employed with.

Additional Information
Wells Fargo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 28th, 2023
Apply BeforeMay 22nd, 2025
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About Wells Fargo

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.

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