Senior Fraud & Claims Operations Representative

Wells Fargo is looking for a highly motivated and experienced individual to join our team as a Senior Fraud & Claims Operations Representative. The ideal candidate will have a knack for problem-solving and be capable of making sound decisions. With a focus on customer satisfaction and great attention to detail, the Senior Fraud & Claims Operations Representative will be responsible for analyzing and resolving claims and fraud cases, while ensuring compliance with applicable laws and regulations. If you have a passion for fraud & claims operations and desire to foster a positive customer experience, this role is for you!Required Qualifications:• Bachelor's degree in Business Administration, Finance, or related field, or equivalent experience• Minimum 5 years of experience in fraud & claims operations, or related experience• Strong understanding of legal requirements and regulations for fraud & claims operations• Excellent customer service, communication, and problem-solving skills• Ability to multi-task and prioritize tasks efficiently• Proficiency in Microsoft Office suite (Word, Excel, Outlook)

Responsibilities of the Senior Fraud & Claims Operations Representative:

1. Analyze and resolve claims and fraud cases in a timely and efficient manner.
2. Ensure compliance with applicable laws and regulations.
3. Foster positive customer experiences by providing excellent customer service.
4. Proactively identify and address potential issues.
5. Communicate effectively with customers, colleagues, and other stakeholders regarding claims and fraud cases.
6. Monitor and evaluate processes and procedures for improvement.
7. Prepare detailed reports and analyze data.
8. Stay up to date on industry trends and developments.
9. Ensure accurate and timely filing of claims and fraud cases.
10. Provide support and guidance to junior staff members.

According to JobzMall, the average salary range for a Senior Fraud & Claims Operations Representative in Phoenix, AZ, USA is $47,000 to $58,000 per year.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.