nCino Product Support Analyst

At Wells Fargo, we are looking for a nCino Product Support Analyst to join our team. This position requires a driven, innovative individual who will be responsible for delivering effective support of our nCino products. The ideal candidate will be a knowledgeable and detail-oriented problem solver, with a strong customer service background.The successful applicant should have a Bachelor’s degree in Computer Science, Information Technology, or a related field, as well as a minimum of two years’ experience in a technical support role. Expertise in nCino solutions and a thorough understanding of banking processes is essential. In addition, the candidate should possess excellent communication and organizational skills, with a focus on providing outstanding customer service.We are looking for a highly motivated team player who is eager to develop their technical skills, and take on new challenges. If you are passionate about nCino solutions, and have the talent and drive to provide exceptional customer service, we want to hear from you.

Responsibilities:

1. Provide exceptional customer service and technical support for nCino products.
2. Respond to customer inquiries and troubleshoot technical issues.
3. Monitor customer feedback and identify opportunities to improve nCino products.
4. Collaborate with engineering teams to identify and resolve product issues.
5. Develop and maintain product support documents and training materials.
6. Maintain product testing and quality assurance processes.
7. Monitor industry trends and customer feedback to develop strategies for product improvements.
8. Keep up-to-date on new product releases and features.
9. Ensure compliance with banking regulations and industry standards.
10. Utilize customer service software to track customer inquiries and prioritize tasks.

According to JobzMall, the average salary range for a nCino Product Support Analyst in Charlotte, NC, USA is between $45,000 and $75,000 per year. This range includes salaries for entry-level positions as well as experienced professionals. The pay range can vary depending on a number of factors, such as the specific job duties, the size of the company, and the level of experience and education held by the position holder.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.