Fraud and Claims Operations Representative

Welcome to Wells Fargo – a company dedicated to helping our customers succeed financially. We are currently seeking a highly motivated and detail-oriented individual to join our team as a Fraud and Claims Operations Representative. In this role, you will play a crucial part in protecting our customers' accounts from fraudulent activities and ensuring timely and accurate resolution of claims. If you have a passion for providing exceptional customer service and possess strong analytical and problem-solving skills, we encourage you to apply for this exciting opportunity. Join us in our mission to make a positive impact on our customers' lives while growing your career with a reputable and trusted company.

1. Identify and analyze potential fraudulent activities on customer accounts.
2. Initiate and process fraud and claims cases in a timely and accurate manner.
3. Investigate and gather evidence to support fraud and claims cases.
4. Communicate with customers to verify transactions and gather necessary information for fraud and claims cases.
5. Maintain a thorough understanding of company policies and procedures related to fraud and claims operations.
6. Collaborate with other departments and teams to prevent and identify potential fraud risks.
7. Utilize various systems and tools to detect and prevent fraudulent activities.
8. Provide exceptional customer service by responding promptly and professionally to customer inquiries and concerns.
9. Document all actions and decisions taken in fraud and claims cases for future reference.
10. Continuously monitor and review customer accounts for unusual or suspicious activities.
11. Stay up-to-date with industry trends and best practices in fraud prevention and claims resolution.
12. Participate in training and development programs to enhance skills and knowledge in fraud and claims operations.
13. Maintain confidentiality and adhere to security protocols in handling sensitive customer information.
14. Collaborate with law enforcement and other external parties as needed for fraud investigations.
15. Contribute to a positive and collaborative team environment by actively participating in team meetings and providing support to team members.

According to JobzMall, the average salary range for a Fraud and Claims Operations Representative in Taguig, Metro Manila, Philippines is between PHP 20,000 to PHP 30,000 per month. This may vary depending on the company, level of experience, and other factors such as bonuses and benefits.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.