Escalations Representative

The Escalations Representative at Wells Fargo is an important role that requires a dedicated customer service professional with exceptional problem solving and communication skills. If you have a passion for helping customers and providing creative solutions to difficult problems, this could be the ideal role for you.At Wells Fargo, we provide our customers with the best possible service and look for Escalations Representatives who are committed to delivering an outstanding customer experience. To be successful in this role you must be an organized and detail-oriented self-starter with the ability to multi-task, prioritize, and stay calm under pressure. You must also possess strong verbal and written communication skills and be able to effectively convey complex information to customers. We are looking for someone with a minimum of two years of customer service experience and a strong understanding of account and banking services, products, and procedures. Experience in financial services or banking is a plus.

Responsibilities:

1. Respond to escalated customer inquiries and complaints in a timely and professional manner.
2. Identify customer needs and provide creative solutions to difficult problems.
3. Demonstrate ability to stay calm under pressure and effectively convey complex information to customers.
4. Maintain up-to-date knowledge of banking services, products, and procedures.
5. Prioritize and multitask to ensure customer inquiries and complaints are handled promptly and efficiently.
6. Develop and foster strong relationships with customers.
7. Document customer interactions and ensure that information is accurate and up-to-date.
8. Ensure customer satisfaction is met and customer expectations are exceeded.
9. Utilize problem-solving skills to resolve customer issues quickly and effectively.
10. Identify potential areas for improvement and provide feedback to management.

According to JobzMall, the average salary range for a Escalations Representative in Chennai, Tamil Nadu, India is Rs. 178,000 to Rs. 290,000 per year. This range includes salaries for entry-level, mid-level, and senior-level positions.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.