Escalation Manager

At Wells Fargo, we are looking for a well-rounded and experienced Escalation Manager to join our team. In this role, you will be handling customer escalations, managing customer disputes, and partnering with operations teams. The ideal candidate will have a strong customer service background and be able to communicate effectively and efficiently. You should be highly organized, have an eye for detail, and be able to quickly resolve customer escalations.The Escalation Manager is responsible for customer escalations and disputes. You will work with operations teams to ensure resolutions are implemented quickly and accurately. To be successful in this role, you must have strong communication, problem-solving, and organizational skills. You should also have experience in customer service and be able to manage customer escalations in a timely and efficient manner.We are looking for someone who is motivated and passionate about providing customers with an excellent experience. If you have the qualifications and skills we are seeking, we would love for you to join our team!

Responsibilities:

1. Respond to customer escalations in a timely and effective manner.
2. Work with operations teams to ensure customer resolutions are implemented quickly and accurately.
3. Maintain customer service records and track customer escalations.
4. Monitor customer service operations and communicate any issues or concerns to the appropriate parties.
5. Proactively identify and resolve customer disputes.
6. Provide support and guidance to operations teams to ensure customer satisfaction.
7. Ensure customer satisfaction by providing excellent customer service.
8. Monitor and analyze customer feedback to identify trends and areas of improvement.
9. Develop and implement customer service strategies to improve customer experience.
10. Remain up to date on industry best practices and trends.

According to JobzMall, the average salary range for a Escalation Manager in Salt Lake City, UT, USA is between $56,106 and $85,898. The median salary for this role is $68,908.

Salaries for this role can vary depending on experience, the size of the company, and other factors. It is important to research salaries for this role in the specific city and industry you are interested in to get an accurate idea of what you can expect.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.