Escalation Manager

Wells Fargo is looking for an experienced Escalation Manager to join our team to help ensure customer satisfaction, drive customer loyalty, and enhance operational excellence. This critical role requires a combination of service excellence, problem-solving skills, and a commitment to customer service. The successful candidate will possess an unwavering commitment to customer service, excellent communication and interpersonal skills, and the ability to work collaboratively with others. If you have a passion for helping customers and for problem-solving, we want to hear from you!The ideal candidate will have:* At least 5 years of customer service experience in a fast-paced environment* A Bachelor’s degree or equivalent experience* Excellent problem-solving and critical-thinking skills* The ability to remain calm under pressure* Superb organizational skills* Exceptional communication and interpersonal skills* The ability to collaborate effectively with stakeholders* A strong commitment to customer service excellenceAt Wells Fargo, we are committed to providing our customers with exceptional service and we are looking for a talented Escalation Manager to join our team and help us achieve that goal. If you have the skills and the experience we are looking for, we want to hear from you!

Responsibilities:

1. Handle customer escalations in a professional and timely manner.
2. Utilize problem-solving skills to accurately identify and resolve customer issues.
3. Develop and maintain relationships with customers to ensure satisfaction.
4. Develop and implement strategies to prevent customer escalations.
5. Track and report customer feedback to improve service delivery.
6. Monitor customer service metrics and recommend improvements.
7. Collaborate with stakeholders to ensure operational excellence.
8. Utilize excellent communication and interpersonal skills to ensure customer satisfaction.
9. Ensure compliance with applicable laws, regulations, and policies.
10. Perform additional tasks and projects as assigned.

According to JobzMall, the average salary range for a Escalation Manager in Plano, TX, USA is $62,710 - $90,817 per year.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.