Escalation Manager

Wells Fargo is seeking an experienced Escalation Manager to join our team. This position requires an individual who is highly organized, detail-oriented, and has a collaborative spirit. The successful candidate will have extensive experience with customer service and resolving disputes and complaints.The Escalation Manager will be responsible for responding to customer complaints and resolving difficult customer service issues. The successful candidate will be able to effectively manage customer escalations, ensuring customer satisfaction and developing strategies to further improve customer service.To be successful in this role, the candidate must have excellent written and verbal communication skills, strong problem-solving abilities, and the ability to work independently and in teams. Additionally, the ideal candidate should have a minimum of 5 years of experience in customer service, dispute resolution, or a related field. The ability to effectively handle multiple tasks and prioritize work is essential.

Responsibilities:

1. Respond to customer complaints and resolving difficult customer service issues in a timely and professional manner.
2. Manage customer escalations, ensuring customer satisfaction and developing strategies to further improve customer service.
3. Work independently and in teams to resolve customer service issues.
4. Develop and implement strategies to further improve customer service.
5. Monitor customer service performance and provide feedback to team members.
6. Maintain and update customer service records and process customer service inquiries.
7. Communicate with internal and external customers in a professional and courteous manner.
8. Identify and analyze customer service trends, and suggest strategies to improve customer satisfaction.
9. Work with other departments to ensure customer service issues are handled appropriately and efficiently.
10. Ensure customer service standards are met and maintained.

According to JobzMall, the average salary range for a Escalation Manager in San Leandro, CA, USA is between $88,961 and $113,702. This range is based on a combination of factors, including the type of company, the size of the company, the experience level of the Escalation Manager, and the local job market.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.