Customer Resolution Representative

At Wells Fargo, we are committed to customer satisfaction and we are looking to add a customer resolution representative to our team. We're looking for an energetic and positive individual with strong problem solving and customer service skills to join our team. The ideal candidate must be able to handle difficult customer situations in a professional manner and have a proven track record of providing excellent customer service.The ideal candidate must possess excellent written and verbal communication skills, have a strong working knowledge of customer service processes, and have the ability to stay organized and efficient in a fast-paced environment. The customer resolution representative will be responsible for working with customers to identify solutions to customer issues in a timely and professional manner.If you are passionate about customer service, have a positive attitude and the ability to remain calm and professional in difficult customer situations, we want to hear from you!

Responsibilities of a Customer Resolution Representative:

1. Respond to customer inquiries and complaints in a timely and professional manner.
2. Utilize problem-solving skills to identify solutions to customer issues.
3. Stay organized and efficient in a fast-paced environment.
4. Maintain a positive and professional attitude when dealing with difficult customer situations.
5. Utilize excellent written and verbal communication skills.
6. Remain up-to-date on customer service processes and procedures.
7. Provide excellent customer service at all times.
8. Work closely with other customer service representatives and departments to ensure customer satisfaction.

According to JobzMall, the average salary range for a Customer Resolution Representative in Plano, TX, USA is $41,000 to $58,000 per year. This salary range is based on a combination of employer postings, job requirements, and salary data from the Bureau of Labor Statistics.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.