Customer Resolution Representative

Wells Fargo is looking for a highly motivated individual to join our Customer Resolution team as a Customer Resolution Representative. In this role, you will be an integral part of providing outstanding customer service for our customers, handling inquiries and responding to their needs. You will need to be an excellent problem solver and communicator, have a strong customer service background, and have the ability to work in a fast-paced environment. If you have a passion for helping others, this could be the perfect job for you!Qualifications:• Bachelor’s degree or equivalent experience• At least 1 year of customer service experience• Proven experience in problem solving and troubleshooting• Excellent verbal and written communication skills• Ability to multitask effectively and efficiently• Ability to build and maintain relationships with customers• Proficiency in the use of computer software (Microsoft Office, etc.)• Ability to work well in a team environment• Positive attitude and work ethicsIf you are a customer-focused professional with an eye for detail, we want to hear from you! We look forward to receiving your application.

Responsibilities:

1. Respond to customer inquiries in a timely and professional manner.
2. Handle customer complaints and resolve issues in an efficient and effective manner.
3. Utilize problem-solving skills to troubleshoot customer inquiries and complaints.
4. Maintain positive relationships with customers by demonstrating excellent customer service.
5. Utilize computer software (Microsoft Office, etc.) to complete tasks efficiently.
6. Assist in providing outstanding customer service to our customers.
7. Remain up-to-date on customer service procedures and best practices.
8. Work collaboratively with other members of the customer resolution team.
9. Manage multiple customer inquiries simultaneously.
10. Maintain a positive attitude and strong work ethic.

According to JobzMall, the average salary range for a Customer Resolution Representative in Cumming, GA, USA is $25,000 to $45,000. This range is based on salaries gathered from the job postings found on JobzMall.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.