Branch Support Manager
Are you a leader with a passion for providing exceptional customer service? Are you looking to join a dynamic team and make a positive impact in the banking industry? If so, Wells Fargo is seeking a highly motivated and experienced individual to join our team as a Branch Support Manager. As the Branch Support Manager, you will play a critical role in supporting and developing our branch teams to provide the best possible service to our customers. We are looking for a driven individual with strong leadership skills and a customer-centric mindset. If this sounds like you, we encourage you to apply and become a part of our Wells Fargo family.
- Lead and develop a team of branch support staff to ensure they are providing exceptional customer service at all times
- Collaborate with branch managers to identify and address customer service issues and implement solutions to improve overall service
- Serve as a role model for exceptional customer service, providing guidance and training to branch staff on best practices
- Monitor branch performance and provide regular feedback and coaching to improve customer service standards
- Develop and implement training programs to continuously improve the skills and knowledge of branch support staff
- Stay up-to-date on industry trends and customer service best practices to identify areas for improvement and implement new strategies
- Act as a liaison between branch support staff and upper management, communicating any concerns or issues that may arise
- Proactively identify potential customer service issues and work with branch teams to address and resolve them in a timely manner
- Foster a positive and inclusive work environment that encourages teamwork, collaboration, and a customer-centric mindset
- Participate in hiring and onboarding processes for new branch support staff members, ensuring they are trained and equipped to provide exceptional customer service.
Bachelor's Degree In Business Administration, Finance, Or A Related Field
Minimum Of 5 Years Experience In Banking Or Financial Services, With At Least 2 Years In A Managerial Role
Strong Leadership Skills And Proven Ability To Manage And Develop A Team
Excellent Communication And Interpersonal Skills, With The Ability To Build Relationships With Clients And Colleagues At All Levels
In-Depth Knowledge Of Bank Products, Services, And Regulations, With A Track Record Of Ensuring Compliance And Managing Risk Effectively.
Budgeting
Risk Management
Financial Analysis
Project Management
Communication
Time Management
Coaching
Leadership
customer service
Team Building
Training and Development
Problem-Solving
Communication
Conflict Resolution
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Branch Support Manager in Woodland Hills, Los Angeles, CA, USA is $75,000-$100,000 per year. This may vary depending on the specific company, years of experience, and additional qualifications of the individual.
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Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.
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