Associate Account Resolution Representative

At Wells Fargo, we are looking for an enthusiastic and motivated Associate Account Resolution Representative to join our team. This position is the perfect opportunity for someone with strong customer service and problem-solving skills who is passionate about helping people. In this role, you will be responsible for providing exceptional service and resolving customer issues related to their accounts in a timely and efficient manner.The ideal candidate for this role should possess a high school diploma or equivalent, with at least one year of customer service experience. An associate’s degree, or equivalent experience, in a related field is preferred. Additionally, the candidate should have excellent communication and interpersonal skills, with the ability to effectively listen, explain, and resolve customer issues. The ability to work independently and take initiative in problem solving is also a must.We are looking for someone who is excited to join our team and provide outstanding customer service and resolutions. If you have the qualifications and skills we are looking for, we would love to hear from you!

Responsibilities:

1. Provide exceptional customer service and resolution for customer issues related to their accounts in a timely and efficient manner.
2. Effectively listen, explain, and resolve customer issues.
3. Maintain a high level of professionalism when interacting with customers.
4. Work independently and take initiative in solving customer issues.
5. Document customer interactions and resolutions in a clear and concise manner.
6. Remain up-to-date with company regulations and policies.
7. Perform other duties as assigned.

According to JobzMall, the average salary range for a Associate Account Resolution Representative in Chandler, AZ, USA is $35,000 to $45,000 per year.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.