Wells Fargo

Account Resolution Representative

Wells Fargo
Irving, TX, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

We are looking for a highly motivated and organized individual to join our team as an Account Resolution Representative at Wells Fargo. The successful candidate will be responsible for providing excellent customer service to our clients while resolving their account issues in a timely manner. To be successful in this role, you must possess good interpersonal and communication skills, be able to work independently and prioritize tasks, and have an aptitude for problem-solving. If you are a self-starter who enjoys helping people, this may be the perfect job for you.

Responsibilities:

  1. Provide exceptional customer service to Wells Fargo clients in resolving account issues.
  2. Respond to customer inquiries and complaints in a timely manner.
  3. Utilize problem-solving skills to effectively resolve customer issues.
  4. Keep detailed records of customer interactions and account resolutions.
  5. Follow company policies and procedures when handling customer accounts.
  6. Manage customer accounts in accordance with Wells Fargo banking regulations.
  7. Remain up-to-date on product knowledge and banking regulations.
  8. Maintain a professional attitude and demeanor with clients.
  9. Work independently and prioritize tasks to meet deadlines.
  10. Maintain effective communication with team members and supervisors.
Where is this job?
This job is located at Irving, TX, USA
Job Qualifications

  • Excellent Communication And Interpersonal Skills

  • Strong Customer Service Skills

  • Knowledge Of Banking Regulations

  • Ability To Multi-Task

  • Problem-Solving Skills

  • High Level Of Accuracy And Attention To Detail

  • Ability To Work In A Team

  • Ability To Analyze Complex Situations

Required Skills

  • Documentation

  • Communication

  • Multitasking

  • Negotiation

  • Listening

  • Researching

  • Teamwork

  • Collaboration

  • organizing

  • Problem-Solving

  • Analyzing

  • Attention-To-Detail

  • Customer-Service

  • Conflict-Resolution

  • Performance-Tracking

Soft Skills

  • Communication

  • Leadership

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Time-Management

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Account Resolution Representative in Irving, TX, USA is $41,741 to $50,000. Salaries can vary depending on company size, industry, location, level of experience and other factors.

Additional Information
Wells Fargo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 9th, 2023
Apply BeforeMay 22nd, 2025
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About Wells Fargo

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.

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