VOC Data Analyst

1021 Main St, Houston, TX 77002, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Enterprise responsibility to support the evolution of a journey-based approach to gathering VOC and driving VOC transformation that puts the customer at the center of everything we do. Utilize advanced tools and analytics to enhance and design quantitative and qualitative reporting. Determine root cause of specific performance gaps through analysis of survey results and customer impacting events. Develop and ensure process changes are in line with overall recommendations, suggest alternatives and give backup data. Develop action plans to improve performance. Work with Corporate and Field leadership across all disciplines to implement a continuous improvement framework that drives enterprise process improvements and accountability.

Where is this job?

This job is located at 1021 Main St, Houston, TX 77002, USA

Job Qualifications

Minimum of 5 years of increasingly responsible experience
Passion for the customers’ experience and ability to serve as a champion for the customer
Advanced ability to obtain customer information and feedback to improve process

Required Skills

Time Management
Customer Service skills
Record Keeping Skills
Analytical skills (data driven)

Soft Skills

Verbal communication
Prioritizing skills
written communication
Self-Motivated
Adaptability
Result Driven

Compensation

According to JobzMall, the average salary range for a VOC Data Analyst in 1021 Main St, Houston, TX 77002, USA is $61,000 to $93,000. This range varies based on the experience of the analyst, the company they are working for, and the size and complexity of the project.

Additional Information

Waste Management is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedNovember 20th, 2020

Apply BeforeJuly 20th, 2025

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