
Reporting and Analytics Analyst
Produce monthly reporting suite and ongoing ad-hoc analysis to include MoM trending, variance analysis, determine correlations across multiple data sets and sources to identify emerging issues, trends and opportunities. Present findings, risks, and recommendations to senior leadership in the form of an executive presentation that clearly depicts the information and tells the story in a way that is easy to understand and actionable. Provide value-added qualitative analysis which enables senior leaders to make informed business decisions. Develop and implement a robust reporting suite enabling management to make objective, data-driven business decisions. Project and Program Management: Manage and/or participate in various projects and programs. Design and maintain business analysis and data recording processes and systems for use throughout the department.
7+ years of relevant business experience working within a fast-paced, challenging contact center operations environment
General knowledge of business operations, objectives, strategies, processes, systems, and information flow
Experience developing executive presentations, succinct storytelling and ability to make the complex simple
Customer Relationship Management
Time Management
Presentation skills
Storytelling skills
MS Excel skills
Mathematical modeling
Verbal communication
Prioritizing skills
written communication
Self-Motivated
Adaptability
Result Driven
According to JobzMall, the average salary range for a Reporting and Analytics Analyst in 1021 Main St, Houston, TX 77002, USA is between $48,000 and $125,000 per year.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Waste Management, Inc. is an American waste management, comprehensive waste, and environmental services company in North America.

Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started