Staff Technical Account Manager
Welcome to WarnerMedia, where we are dedicated to creating and delivering the best entertainment experiences to audiences worldwide. As a Staff Technical Account Manager, you will play a vital role in ensuring the success of our technical partnerships and collaborations. We are looking for a highly motivated individual with a strong technical background and exceptional communication skills to join our team. If you are passionate about technology and have a knack for building and maintaining relationships, we want to hear from you!
- Establish and maintain strong relationships with technical partners and collaborators to ensure smooth communication and successful partnerships.
- Serve as the primary point of contact for all technical-related inquiries and issues from partners, providing timely and effective resolutions.
- Collaborate with cross-functional teams to develop and implement technical solutions that meet the needs of both WarnerMedia and its partners.
- Monitor and track technical performance metrics and provide regular reports to stakeholders.
- Conduct regular meetings and check-ins with partners to ensure alignment and address any issues or concerns.
- Stay updated on industry trends and advancements in technology to provide insights and recommendations to improve partnerships and collaborations.
- Coordinate and manage technical onboarding processes for new partners, ensuring all necessary requirements are met.
- Troubleshoot and resolve any technical issues that may arise during partnerships, working closely with internal teams and external partners.
- Develop and maintain technical documentation and resources for partners, providing necessary training and support as needed.
- Collaborate with business development and sales teams to identify and pursue new partnership opportunities.
Bachelor's Degree In Computer Science, Information Technology, Or A Related Field
Minimum Of 3-5 Years Of Experience In A Technical Account Management Or Customer Success Role
Knowledge And Understanding Of Media And Entertainment Industry, Including Streaming Platforms And Content Distribution
Strong Technical Background With Experience In Troubleshooting And Resolving Technical Issues
Excellent Communication And Interpersonal Skills, With The Ability To Build And Maintain Relationships With Clients And Internal Teams.
Project Management
Troubleshooting
Data Analysis
Communication
Product knowledge
Team collaboration
Client Relationship Management
Problem-Solving
System integration
Technical Expertise
Training And Education
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Staff Technical Account Manager in Kanata, Ottawa, ON, Canada is between $70,000 and $100,000 per year. This can vary depending on factors such as experience, education, and the specific company or industry. Additionally, some companies may offer additional benefits or bonuses that can affect the overall salary range.
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Warner Media, LLC is an American multinational mass media and entertainment conglomerate owned by AT&T and headquartered in New York City. It was originally formed in 1990 as Time Warner, from the merger of Time Inc. and Warner Communications.
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