CX (Customer Experience) Tech, Tier 3 Technician - Thai/Bahasa Indonesia

Are you passionate about providing exceptional customer experiences? Do you have a strong technical background and fluency in Thai and Bahasa Indonesia? If so, we have an exciting opportunity for you to join our team at WarnerMedia as a CX Tech, Tier 3 Technician. As part of our customer experience team, you will play a crucial role in ensuring our customers have a seamless and positive experience with our products and services. We are looking for a highly skilled and customer-focused individual to join our team and help us deliver top-notch support to our Thai and Bahasa speaking customers. If you are ready to take on this challenge and make a difference in the lives of our customers, we encourage you to apply now.

1. Provide exceptional customer experiences by promptly and effectively resolving technical issues and inquiries from Thai and Bahasa speaking customers.
2. Maintain a high level of technical expertise in order to troubleshoot and resolve complex technical problems.
3. Serve as the highest level of technical support for Tier 3 escalations, utilizing advanced technical skills and knowledge to resolve issues.
4. Communicate with customers in a professional and courteous manner, ensuring a positive and satisfactory resolution to their concerns.
5. Collaborate with cross-functional teams to identify and resolve systemic issues impacting customer experience.
6. Take ownership of customer issues and follow through until resolution, keeping customers updated throughout the process.
7. Contribute to the development and improvement of customer support processes and procedures.
8. Stay up-to-date with product updates and changes in order to provide accurate and timely support to customers.
9. Act as a subject matter expert and provide training and support to Tier 1 and Tier 2 technicians.
10. Maintain accurate records of customer interactions and technical solutions in a CRM system.
11. Proactively identify potential customer issues and provide solutions to prevent or minimize future escalations.
12. Continuously seek opportunities to enhance and improve the overall customer experience.
13. Adhere to company policies and standards, including privacy and security protocols.
14. Participate in team meetings and training sessions to stay informed of company updates and changes.
15. Demonstrate a positive and professional attitude at all times, embodying the company's values and mission.

According to JobzMall, the average salary range for a CX (Customer Experience) Tech, Tier 3 Technician - Thai/Bahasa Indonesia in Petaling Jaya, Selangor, Malaysia is approximately RM 4,500 to RM 6,000 per month. This may vary depending on factors such as experience, skills, and the specific company or industry.

Warner Media, LLC is an American multinational mass media and entertainment conglomerate owned by AT&T and headquartered in New York City. It was originally formed in 1990 as Time Warner, from the merger of Time Inc. and Warner Communications.