Warby Parker

Optical Keyholder

Warby Parker

Austin, TX, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a fashion-forward, customer-oriented individual with a passion for eyewear? Look no further! Warby Parker is seeking an enthusiastic and responsible Optical Keyholder to join our team. As the face of our brand, you will be responsible for providing exceptional customer service, driving sales, and maintaining the overall appearance of our store. We are looking for someone with strong leadership skills, a keen eye for style, and a commitment to exceeding customer expectations. If this sounds like you, we would love to meet you!

  1. Provide exceptional customer service: The Optical Keyholder will be responsible for creating a welcoming and positive environment for customers, addressing any concerns or questions, and ensuring that all customers have a satisfying experience.
  2. Drive sales: The keyholder will play a crucial role in driving sales by actively engaging with customers, making product recommendations, and upselling.
  3. Maintain store appearance: It is the keyholder's responsibility to ensure that the store is always clean, organized, and visually appealing to customers. This includes restocking shelves, arranging displays, and keeping the store's overall appearance in line with the brand's aesthetic.
  4. Serve as a brand ambassador: As the face of the brand, the Optical Keyholder will represent the company's values and mission to customers. They will be expected to have a strong knowledge of the brand's products, history, and values in order to effectively communicate this information to customers.
  5. Lead and train team members: The keyholder will act as a leader and mentor to other employees, providing guidance, training, and support to ensure that the team is delivering exceptional customer service and meeting sales goals.
  6. Handle cash and inventory management: The keyholder will be responsible for opening and closing the store, handling cash transactions, and managing inventory levels to ensure that products are always available for customers.
  7. Uphold company policies and procedures: The Optical Keyholder will be expected to follow all company policies and procedures, including but not limited to, dress code, customer service guidelines, and safety protocols.
  8. Stay up-to-date on fashion trends and eyewear styles: A strong sense of style and knowledge of current fashion trends is essential for this role. The keyholder will be responsible for staying up-to-date on the latest eyewear styles and trends in order to effectively assist customers and make product recommendations.
  9. Exceed customer expectations: Above all, the keyholder will be expected to go above and beyond to exceed customer expectations. This includes providing personalized recommendations
Where is this job?
This job is located at Austin, TX, USA
Job Qualifications
  • Previous Retail Management Experience: A Successful Optical Keyholder At Warby Parker Should Have A Minimum Of 2-3 Years Of Experience In A Retail Management Role, Preferably In The Optical Industry.

  • Strong Leadership Skills: The Optical Keyholder Will Be Responsible For Managing A Team Of Sales Associates, Therefore, They Should Possess Strong Leadership Skills To Motivate And Guide Their Team Towards Achieving Sales Goals.

  • Knowledge Of Optical Products And Services: A Thorough Understanding Of Warby Parker's Products, Services, And Brand Is Essential For An Optical Keyholder To Effectively Assist Customers And Drive Sales.

  • Exceptional Customer Service Skills: Providing Exceptional Customer Service Is A Key Aspect Of Warby Parker's Brand. The Ideal Candidate For This Role Should Have A Proven Track Record Of Delivering Excellent Customer Service And Creating A Positive Shopping Experience.

  • Organizational And Multitasking Abilities: As An Optical Keyholder, One Will Be Responsible For Managing Various Tasks Such As Inventory Management, Scheduling, And Training, While Also Assisting Customers. Therefore, Strong Organizational And Multitasking Abilities Are Crucial For Success In This Role.

Required Skills
  • Inventory Management

  • Communication

  • Time Management

  • Product knowledge

  • Organizational Skills

  • customer service

  • Cash Handling

  • Sales Support

  • Visual merchandising

  • Team Leadership

  • Problem-Solving

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Optical Keyholder in Austin, TX, USA is $30,000 - $40,000 per year. This range can vary depending on factors such as experience, qualifications, and the specific company or location.

Additional Information
Warby Parker is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 17th, 2024
Apply BeforeMay 22nd, 2025
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About Warby Parker

Warby Parker is an American online retailer of prescription glasses, contact lenses, and sunglasses, based in New York City. Warby Parker was founded as primarily online retailer, but now sells primarily through approximately 160 physical retail store locations across the U.S. and Canada.

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