Customer Experience Associate

Welcome to Warby Parker, where we believe that buying glasses should be both easy and fun. As a Customer Experience Associate, you will play a crucial role in delivering exceptional service to our customers and ensuring their experience with us is top-notch. As the first point of contact for our customers, you will be the face of our brand and have the opportunity to make a positive impact on their lives every day. We are looking for someone who is passionate about providing outstanding customer service, has excellent communication skills, and is a team player. If this sounds like you, we would love for you to join our team and help us change the way people buy glasses.

1. Greet and welcome customers to Warby Parker in a warm and friendly manner.
2. Provide exceptional customer service by addressing customer inquiries, concerns, and requests in a timely and professional manner.
3. Act as the first point of contact for customers, representing the brand and its values.
4. Assist customers in finding the perfect pair of glasses by understanding their needs and preferences.
5. Educate customers about Warby Parker's products, services, and policies.
6. Process customer orders, returns, and exchanges accurately and efficiently.
7. Maintain a clean and organized store environment, ensuring a positive shopping experience for customers.
8. Collaborate with team members to resolve customer issues and provide effective solutions.
9. Stay up-to-date with product knowledge, company updates, and industry trends.
10. Continuously strive to meet and exceed sales and customer service goals.
11. Handle cash and credit card transactions accurately and securely.
12. Participate in team meetings and training sessions to improve customer service skills.
13. Uphold company standards and policies, including but not limited to, customer privacy and data protection.
14. Build and maintain strong relationships with customers to foster loyalty and repeat business.
15. Assist with special projects and tasks as assigned by management.

According to JobzMall, the average salary range for a Customer Experience Associate in Austin, TX, USA is between $32,000 and $45,000 per year. However, this can vary depending on the specific company, location, and level of experience. Some companies may offer higher salaries or additional benefits such as bonuses or commission. It is important to research the specific company and job listing to get a better understanding of the salary range.

Warby Parker is an American online retailer of prescription glasses, contact lenses, and sunglasses, based in New York City. Warby Parker was founded as primarily online retailer, but now sells primarily through approximately 160 physical retail store locations across the U.S. and Canada.