Pharmacy Customer Service Associate

Welcome to Walgreens, a leading retail pharmacy chain dedicated to providing exceptional customer service and meeting the healthcare needs of our community. We are currently seeking a highly motivated and customer-focused individual to join our team as a Pharmacy Customer Service Associate. This role is vital to our success as it involves assisting our valued customers with their pharmacy inquiries and needs. The ideal candidate will have excellent communication skills, a passion for helping others, and a strong understanding of pharmacy operations. If you are looking for a fulfilling and rewarding career in the healthcare industry, we would love to hear from you.

1. Greet and welcome customers to Walgreens in a friendly and professional manner.
2. Provide exceptional customer service by addressing and resolving any inquiries or concerns related to the pharmacy.
3. Assist customers with their medication orders, refills, and insurance questions.
4. Maintain a strong understanding of pharmacy operations, including medication types, dosages, and potential interactions.
5. Collaborate with pharmacists and other team members to ensure timely and accurate fulfillment of prescriptions.
6. Educate customers on the proper use and storage of medications.
7. Maintain a clean and organized work environment to promote a positive customer experience.
8. Utilize excellent communication skills to effectively communicate with customers and team members.
9. Adhere to all pharmacy and company policies and procedures.
10. Continuously strive to meet and exceed customer expectations and satisfaction.
11. Handle customer complaints and escalate any issues to the appropriate supervisor.
12. Stay updated on new medications and products in order to provide customers with accurate and up-to-date information.
13. Work collaboratively with the team to achieve sales goals and targets.
14. Attend training and development sessions to enhance knowledge and skills.
15. Demonstrate a strong commitment to providing exceptional customer service and representing the Walgreens brand.

According to JobzMall, the average salary range for a Pharmacy Customer Service Associate in Albany, NY, USA is between $28,000 and $40,000 per year. However, this can vary based on the individual's experience, education, and specific job responsibilities. Some employers may also offer additional benefits and bonuses.

Walgreen Company or simply Walgreens is an American company that operates as the second-largest pharmacy store chain in the United States behind CVS Health. It specializes in filling prescriptions, health and wellness products, health information, and photo services.