Service Advisor
Welcome to the Volvo Group! We are a leading global manufacturer of trucks, buses, construction equipment, and marine and industrial engines. We are currently seeking a highly motivated and customer-centric individual to join our team as a Service Advisor. In this role, you will be responsible for providing exceptional service and support to our valued customers, ensuring their vehicles are maintained and repaired to the highest standards. If you are passionate about delivering top-notch service and have excellent communication and problem-solving skills, we invite you to apply for this exciting opportunity.
- Greet and welcome customers in a friendly and professional manner.
- Listen to customers' concerns and accurately assess their service needs.
- Provide detailed and accurate information about our products and services.
- Schedule appointments and manage service requests.
- Communicate effectively with customers and provide updates on the status of their vehicles.
- Review service orders and ensure that all necessary repairs and maintenance are completed.
- Coordinate with technicians and other service staff to ensure timely and efficient service.
- Maintain detailed records of customer interactions and service requests.
- Handle customer complaints and concerns in a prompt and satisfactory manner.
- Follow up with customers to ensure their satisfaction and address any additional needs.
- Maintain a clean and organized service area.
- Keep up-to-date with product knowledge and stay informed about industry developments.
- Collaborate with other departments to improve customer service processes and procedures.
- Adhere to all safety regulations and company policies.
- Continuously strive to meet and exceed customer expectations.
Strong Communication Skills: As A Service Advisor At Volvo Group, It Is Essential To Have Excellent Communication Skills To Effectively Communicate With Customers, Mechanics, And Other Team Members.
Automotive Knowledge: A Service Advisor Should Have A Thorough Understanding Of Automotive Mechanics And Be Able To Accurately Diagnose And Explain Vehicle Issues To Customers.
Customer Service Experience: Previous Experience In A Customer Service Role Is Crucial For A Service Advisor At Volvo Group. This Includes The Ability To Handle Customer Complaints, Provide Exceptional Service, And Build Strong Relationships With Customers.
Organizational Skills: The Ability To Manage Multiple Tasks And Prioritize Effectively Is Vital For A Service Advisor. This Role Involves Managing Customer Appointments, Scheduling Repairs, And Keeping Track Of Inventory And Paperwork.
Team Player: A Service Advisor Works Closely With A Team Of Mechanics And Other Service Advisors, And It Is Crucial To Be A Team Player. This Includes The Ability To Collaborate, Support Team Members, And Work Towards Common Goals.
Communication
Sales
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Automotive knowledge
Teamwork
Organization
Problem-Solving
Technical Proficiency
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Advisor in Avonmouth, Bristol BS11 8DT, UK is £18,000 - £28,000 per year. This range can vary depending on factors such as experience, skills, and the specific company or industry the Service Advisor is working in.
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Volvo AB designs, manufactures and markets commercial vehicles. It operates through the following business areas: Construction Equipment, Buses, Volvo Penta, Governmental Sales, and Volvo Financial Services.
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