Senior Claims Handler

Welcome to Volvo Group, where we strive to create a sustainable future for all. We are currently seeking a highly skilled Senior Claims Handler to join our team and play a crucial role in ensuring the smooth and efficient handling of claims. As a Senior Claims Handler, you will have the opportunity to work with a dynamic and diverse group of individuals who are passionate about our brand and committed to delivering exceptional service to our customers. To excel in this role, we are looking for candidates who possess a strong understanding of the claims process, exceptional analytical skills, and the ability to work collaboratively in a fast-paced environment. If you are ready to take on a challenging and rewarding role with a company that values innovation, safety, and sustainability, then we want to hear from you.

1. Process and manage all types of claims in a timely and efficient manner.
2. Investigate and evaluate claims to determine coverage and liability.
3. Communicate with customers, insurance companies, and other stakeholders to gather necessary information and documentation for claims.
4. Review and interpret policy language to accurately determine coverage and potential liabilities.
5. Analyze and assess damages and negotiate fair settlements with customers and third parties.
6. Provide guidance and support to junior claims handlers.
7. Collaborate with various departments within the company to ensure effective and efficient claims management.
8. Stay updated on industry trends, regulations, and best practices to continuously improve claims handling processes.
9. Maintain accurate and detailed records of claims and associated documentation.
10. Provide excellent customer service by addressing customer concerns and inquiries in a professional and timely manner.
11. Prepare reports and presentations on claims data and trends for management review.
12. Participate in trainings and workshops to enhance skills and knowledge related to claims handling.
13. Adhere to company policies and procedures, as well as legal and regulatory requirements.
14. Proactively identify and implement process improvements to enhance efficiency and customer satisfaction.
15. Represent the company in a professional manner at all times and uphold the company's values of sustainability and innovation.

According to JobzMall, the average salary range for a Senior Claims Handler in Warwick, UK is between £33,000 and £40,000 per year. However, this can vary depending on factors such as experience, skills, and the specific company or industry the individual is working in. Additionally, there may be bonuses or other benefits included in the compensation package.

Volvo AB designs, manufactures and markets commercial vehicles. It operates through the following business areas: Construction Equipment, Buses, Volvo Penta, Governmental Sales, and Volvo Financial Services.