Vodafone

Retail Adviser

Vodafone
Salisbury, UK
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Vodafone - a leading global telecommunications company that is dedicated to connecting people and businesses around the world. We are currently seeking a passionate and customer-focused Retail Adviser to join our vibrant team. As a Retail Adviser, you will have the opportunity to interact with customers and provide them with expert advice on our products and services. We are looking for individuals who are driven, enthusiastic, and have a strong desire to deliver exceptional customer experiences. If you are a team player with excellent communication skills and a passion for technology, we would love to have you on board!

  1. Greet and welcome customers to our store with a friendly and professional demeanor.
  2. Provide exceptional customer service by understanding and anticipating their needs.
  3. Educate customers on our products and services, including phone plans, devices, and accessories.
  4. Actively listen to customer concerns and provide appropriate solutions.
  5. Demonstrate in-depth knowledge of our products and services to effectively answer customer questions.
  6. Keep up-to-date with the latest trends and developments in the telecommunications industry.
  7. Meet and exceed sales targets by promoting and upselling products and services.
  8. Assist in maintaining a clean, organized, and visually appealing store.
  9. Collaborate with team members to ensure a seamless customer experience.
  10. Keep accurate records of customer interactions and sales transactions.
  11. Continuously strive to improve customer satisfaction and loyalty.
  12. Attend training sessions and team meetings to enhance product knowledge and sales techniques.
  13. Adhere to company policies and procedures, including those related to sales and customer service.
  14. Maintain a positive and professional attitude towards colleagues and customers.
  15. Handle customer complaints and escalate to the appropriate channels when necessary.
Where is this job?
This job is located at Salisbury, UK
Job Qualifications

  • Strong Communication Skills: As A Retail Adviser, It Is Essential To Have Excellent Communication Skills To Effectively Interact With Customers And Provide Them With The Necessary Information And Support.

  • Sales Experience: Retail Advisers Are Responsible For Promoting And Selling Vodafone Products And Services. Therefore, Having Previous Sales Experience And A Proven Track Record In Meeting Sales Targets Is Highly Desirable.

  • Knowledge Of Telecommunications Industry: A Thorough Understanding Of The Telecommunications Industry, Including Vodafone's Products And Services, Is Crucial For A Retail Adviser To Provide Accurate And Relevant Information To Customers.

  • Customer Service Orientation: The Ability To Provide Exceptional Customer Service Is A Must For A Retail Adviser. This Includes Addressing Customer Inquiries And Complaints Promptly And With Empathy, As Well As Going Above And Beyond To Ensure Customer Satisfaction.

  • Team Player: Retail Advisers Often Work As Part Of A Team, So The Ability To Collaborate And Communicate Effectively With Colleagues Is Essential. This Includes Being Able To Work Well Under Pressure And In A Fast-Paced Environment.

Required Skills

  • Communication

  • Time Management

  • Product knowledge

  • Multitasking

  • customer service

  • Teamwork

  • Organization

  • Problem-Solving

  • Adaptability

  • Upselling

  • Sales Techniques

  • Technology Savvy

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Retail Adviser in Salisbury, UK is £18,000 to £25,000 per year. This may vary depending on the specific company, level of experience, and job responsibilities.

Additional Information
Vodafone is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 17th, 2025
Apply BeforeAugust 16th, 2025
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About Vodafone

Vodafone Group Plc is a telecommunications company. It provides a range of services including voice, messaging, data, and fixed communications; unified communication solutions; Vodafone One Net, a converged service, which combines fixed and mobile services for various businesses; carrier voice and data products; machine-to-machine connection services; and cloud and hosting services, such as co-location, managed hosting, private and public cloud services, messaging services, and software-as-a-service applications.

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