Retail Adviser 25 hours/week
Are you a tech-savvy individual with a passion for providing exceptional customer service? We are looking for a Retail Adviser to join our Vodafone team on a part-time basis, working 25 hours per week. As a Retail Adviser, you will be the face of Vodafone, providing expert advice and support to our customers on our products and services. Join us in our fast-paced and dynamic environment, and be a part of a team that is dedicated to delivering an outstanding customer experience.
- Serve as the primary point of contact for customers, providing exceptional service and support.
- Demonstrate in-depth knowledge of Vodafone's products and services, and effectively communicate this information to customers.
- Proactively engage with customers to identify their needs and recommend suitable products and services.
- Handle customer inquiries, complaints, and requests in a timely and professional manner.
- Process sales transactions accurately and efficiently.
- Keep up-to-date with industry trends and product knowledge to provide accurate and relevant information to customers.
- Collaborate with team members to achieve individual and team sales targets.
- Maintain store appearance and ensure products are displayed in an attractive and organized manner.
- Follow company policies and procedures to ensure a safe and secure working environment.
- Continuously strive to improve the customer experience and provide feedback for process improvements.
- Attend training sessions and meetings to stay updated on new products and services.
- Adhere to company guidelines for inventory management and stock replenishment.
- Participate in team meetings and contribute ideas to enhance team performance.
- Build and maintain positive relationships with customers to promote brand loyalty.
- Meet and exceed customer satisfaction goals and metrics.
- Provide excellent after-sales support by following up with customers and addressing any issues or concerns.
- Maintain confidentiality of customer information and adhere to data protection policies.
- Complete administrative tasks accurately and efficiently.
- Remain flexible and adaptable to changing business needs.
- Continuously strive for personal and professional development to enhance job performance.
Experience In Retail Sales: The Ideal Candidate Should Have Prior Experience Working In A Retail Sales Position, Preferably In The Telecommunications Industry. This Will Demonstrate Their Knowledge Of Customer Service, Product Knowledge, And Sales Techniques.
Strong Communication Skills: As A Retail Adviser, The Candidate Will Be Interacting With Customers On A Daily Basis. Therefore, Excellent Communication Skills, Both Verbal And Written, Are Essential To Effectively Convey Product Information And Provide Top-Notch Customer Service.
Technical Knowledge: Vodafone Offers A Wide Range Of Products And Services, Including Mobile Phones, Tablets, Internet Plans, And More. The Ideal Candidate Should Have A Good Understanding Of These Products And Services To Assist Customers With Their Purchases And Inquiries.
Team Player: Retail Advisers At Vodafone Often Work In A Team Environment, So It Is Crucial For The Candidate To Be A Team Player. This Includes Being Able To Collaborate With Colleagues, Share Knowledge And Ideas, And Support Each Other To Achieve Sales Targets.
Flexibility And Availability: The Job Of A Retail Adviser Requires A High Level Of Flexibility And Availability. The Candidate Should Be Willing To Work A Variety Of Shifts, Including Evenings And Weekends, To Meet The Demands Of The Job And Provide Excellent Customer Service.
Communication
Time Management
Product knowledge
Multitasking
customer service
Teamwork
Organization
Problem-Solving
Adaptability
Upselling
technology proficiency
Sales Techniques
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Adviser 25 hours/week in Skegness, UK is £9.50-£11.50 per hour. This equates to an annual salary range of approximately £12,400-£15,000. However, the actual salary may vary based on the specific employer, experience level, and other factors.
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Vodafone Group Plc is a telecommunications company. It provides a range of services including voice, messaging, data, and fixed communications; unified communication solutions; Vodafone One Net, a converged service, which combines fixed and mobile services for various businesses; carrier voice and data products; machine-to-machine connection services; and cloud and hosting services, such as co-location, managed hosting, private and public cloud services, messaging services, and software-as-a-service applications.
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