Vodafone

Retail Adviser 20 hours/week

Vodafone
Llandudno LL30, UK
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Vodafone, a leading telecommunications company at the forefront of innovation and technology. We are currently seeking a passionate and customer-focused individual to join our team as a Retail Adviser, working 20 hours per week. As a Retail Adviser, you will have the opportunity to provide expert advice and support to our customers, ensuring their needs are met and their experience with Vodafone is exceptional. If you have a strong sales background, excellent communication skills, and a drive to succeed, this may be the perfect role for you. Join us in shaping the future of telecommunications and become a valuable member of our team.

  1. Greet and welcome customers to the Vodafone retail store in a friendly and professional manner.
  2. Provide expert advice and support to customers on Vodafone's products and services.
  3. Understand and effectively communicate the features and benefits of Vodafone's products and services to customers.
  4. Assist customers in selecting the right products and services to meet their individual needs.
  5. Actively listen to and address customer inquiries, concerns, and complaints.
  6. Process sales transactions accurately and efficiently.
  7. Meet and exceed sales targets and goals.
  8. Maintain a thorough understanding of Vodafone's products, services, and promotions.
  9. Keep up-to-date with industry trends and competitors' offerings.
  10. Collaborate with team members to ensure a positive and seamless customer experience.
  11. Maintain a neat, clean, and organized retail environment.
  12. Continuously strive to improve customer satisfaction and loyalty.
  13. Provide recommendations for improvements to processes and procedures to enhance customer experience.
  14. Attend training sessions and meetings as required to stay updated on product knowledge and sales techniques.
  15. Adhere to all company policies and procedures, including health and safety guidelines.
Where is this job?
This job is located at Llandudno LL30, UK
Job Qualifications

  • Excellent Communication Skills: Retail Advisers Are Required To Have Strong Verbal And Written Communication Skills In Order To Effectively Interact With Customers And Provide Them With Information About Products And Services.

  • Sales Experience: A Minimum Of 1-2 Years Of Previous Sales Experience Is Preferred For This Role. Retail Advisers Must Be Able To Meet Sales Targets And Have A Proven Track Record Of Achieving Results.

  • Knowledge Of Telecommunications Industry: A Thorough Understanding Of The Telecommunications Industry, Including Vodafone's Products And Services, Is Important For This Role. Retail Advisers Must Be Able To Educate And Advise Customers On The Best Options For Their Needs.

  • Customer Service Skills: As The Front-Line Representatives Of Vodafone, Retail Advisers Must Possess Strong Customer Service Skills And Be Able To Handle And Resolve Customer Complaints And Issues In A Professional And Efficient Manner.

  • Time Management And Flexibility: This Role Requires The Ability To Work Efficiently And Manage Time Effectively In A Fast-Paced Retail Environment. The Ability To Adapt To Changing Priorities And Schedules Is Also Important For Success As A Retail Adviser At Vodafone.

Required Skills

  • Communication Skills

  • Time Management

  • Product knowledge

  • Multitasking

  • Conflict Resolution

  • customer service

  • Teamwork

  • Organization

  • Problem-Solving

  • Upselling

  • Product Demonstrations

  • Sales Techniques

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • collaboration

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Retail Adviser 20 hours/week in Llandudno LL30, UK is £11,000 to £15,000 per year. This range can vary depending on factors such as experience, location, and the specific company the Retail Adviser is employed by.

Additional Information
Vodafone is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 7th, 2025
Apply BeforeMay 22nd, 2025
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About Vodafone

Vodafone Group Plc is a telecommunications company. It provides a range of services including voice, messaging, data, and fixed communications; unified communication solutions; Vodafone One Net, a converged service, which combines fixed and mobile services for various businesses; carrier voice and data products; machine-to-machine connection services; and cloud and hosting services, such as co-location, managed hosting, private and public cloud services, messaging services, and software-as-a-service applications.

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