Are you a detail-oriented individual with a passion for ensuring quality and customer satisfaction? Are you looking for a challenging and dynamic role in a fast-paced environment? Then we have the perfect opportunity for you! Vodafone is seeking a Field Quality Auditor to join our team and help us maintain our high standards of quality across our network. As a Field Quality Auditor, you will play a crucial role in identifying and resolving any issues that may impact our customers' experience. We are looking for someone with strong analytical skills, excellent communication abilities, and a drive for continuous improvement. If this sounds like you, we would love to hear from you!
- Conduct field audits to ensure quality standards are being met across the network.
- Identify and report any issues or discrepancies that may affect customer experience.
- Collaborate with cross-functional teams to resolve quality issues and implement corrective actions.
- Create and maintain detailed reports of audit findings and recommendations.
- Develop and implement quality improvement initiatives to enhance customer satisfaction.
- Communicate with network technicians and engineers to understand technical issues and provide solutions.
- Educate and train field staff on quality standards and procedures.
- Monitor and track customer complaints related to quality and work towards their timely resolution.
- Stay updated with industry standards and best practices to continuously improve quality processes.
- Conduct regular site visits and inspections to ensure compliance with quality standards.
- Maintain accurate records and documentation of all quality audits and findings.
- Provide timely and accurate updates to management regarding quality performance.
- Collaborate with vendors and suppliers to ensure quality standards are met.
- Adhere to company policies and procedures related to quality and safety.
- Participate in team meetings and provide valuable insights and suggestions for improvement.
Excellent Communication And Interpersonal Skills, With The Ability To Collaborate With Cross-Functional Teams.
Bachelor's Degree In Business Administration, Quality Control, Or A Related Field.
Minimum Of 3 Years Experience In Quality Assurance Or Auditing, Preferably In The Telecommunications Industry.
Strong Analytical And Problem-Solving Skills, With The Ability To Identify And Address Quality Issues.
Knowledge Of Quality Management Systems And Standards, Such As Iso 9001, And Experience Conducting Audits And Implementing Corrective Actions.
Communication Skills
Data Analysis
Time Management
Attention to detail
Quality Control
Risk assessment
Problem-Solving
Compliance monitoring
Technical Knowledge
Auditing Techniques
Reporting Abilities
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Field Quality Auditor in Iași, Romania is between 3,500 - 6,000 RON per month. This equates to approximately $850 - $1,450 USD per month. Salaries may vary depending on the specific company, experience level, and qualifications of the individual.
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Vodafone Group Plc is a telecommunications company. It provides a range of services including voice, messaging, data, and fixed communications; unified communication solutions; Vodafone One Net, a converged service, which combines fixed and mobile services for various businesses; carrier voice and data products; machine-to-machine connection services; and cloud and hosting services, such as co-location, managed hosting, private and public cloud services, messaging services, and software-as-a-service applications.
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