
Commercial Support Specialist
As a Commercial Support Specialist at Vodafone, you will play a crucial role in driving the success of our business. We are seeking a highly motivated and customer-focused individual to join our dynamic team. In this role, you will be responsible for providing support to our commercial team and collaborating with various departments to ensure the smooth functioning of our operations. If you have a passion for problem-solving and thrive in a fast-paced environment, this could be the perfect opportunity for you. Join us at Vodafone and be a part of our innovative and forward-thinking company.
- Provide support to the commercial team by assisting with daily tasks and projects.
- Collaborate with cross-functional teams, such as sales, marketing, and finance, to ensure seamless operations.
- Act as a point of contact for internal and external stakeholders, addressing inquiries and resolving issues in a timely and professional manner.
- Analyze market trends and customer needs to make strategic recommendations to the commercial team.
- Develop and maintain relationships with clients to ensure high levels of customer satisfaction.
- Monitor and report on key performance indicators, identifying areas for improvement and implementing solutions.
- Assist with the creation and implementation of sales strategies and initiatives.
- Stay updated on industry developments and competitor activities to inform decision-making.
- Prepare and present reports and presentations to senior management.
- Collaborate with the training department to provide product and sales training to team members.
- Maintain accurate records of customer interactions and transactions.
- Participate in team meetings and contribute to the overall success of the commercial department.
- Adhere to company policies and procedures, ensuring compliance with regulations and ethical standards.
- Continuously strive to improve processes and procedures to enhance the overall efficiency and effectiveness of the commercial team.
- Embody the company's values and promote a positive and professional image of Vodafone at all times.
Strong Knowledge Of Commercial Sales Processes: A Commercial Support Specialist At Vodafone Should Have A Deep Understanding Of Commercial Sales Processes, Including Lead Generation, Pipeline Management, And Deal Closure. This Knowledge Will Help Them Effectively Support The Sales Team In Achieving Their Targets.
Excellent Communication Skills: As A Liaison Between The Sales Team And Other Departments, A Commercial Support Specialist Should Possess Exceptional Communication Skills. They Should Be Able To Effectively Communicate With Various Stakeholders And Convey Complex Information In A Clear And Concise Manner.
Proficiency In Data Analysis: Vodafone Deals With A Large Amount Of Data, And A Successful Commercial Support Specialist Should Be Able To Analyze And Interpret This Data To Identify Trends And Insights. This Will Help Them Make Data-Driven Decisions To Support The Sales Team.
Experience With Crm Software: Vodafone Uses Customer Relationship Management (Crm) Software To Manage Customer Information And Sales Processes. A Commercial Support Specialist Should Have Experience Working With Crm Software To Ensure Smooth Data Management And Provide Accurate Insights To The Sales Team.
Customer-Focused Mindset: At Vodafone, Delivering An Exceptional Customer Experience Is Key. A Commercial Support Specialist Should Have A Customer-Focused Mindset And Be Able To Anticipate And Address Customer Needs. This Will Help Them Provide The Necessary Support To The Sales Team In Meeting Customer Expectations.
Data Analysis
Account Management
Communication
Time Management
Multitasking
customer service
Relationship Building
Sales Support
Teamwork
Problem-Solving
Adaptability
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Commercial Support Specialist in Farnborough, UK is between £25,000 and £35,000 per year. This range may vary depending on the specific industry, company, and level of experience of the individual. Additionally, factors such as bonuses, benefits, and commission may also impact the overall salary for this role.
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Vodafone Group Plc is a telecommunications company. It provides a range of services including voice, messaging, data, and fixed communications; unified communication solutions; Vodafone One Net, a converged service, which combines fixed and mobile services for various businesses; carrier voice and data products; machine-to-machine connection services; and cloud and hosting services, such as co-location, managed hosting, private and public cloud services, messaging services, and software-as-a-service applications.

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